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Visit WebsiteHow ChartMogul automates health scoring, and builds sophisticated proactive processes that help prevent churn
ChartMogul
Ingmar Zahorsky
VP of Customer Success
Custify
Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reducing churn and increasing lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
Case Studies
Showing 17 Custify Customer Success Stories
Reduced churn by 50% in 9 months Increased customer health scores by 25% Boosted the CS team’s efficiency
Forecastr
GloriaFood - Customer Case Study
GloriaFood
Oliver Auerbach
CEO
Growth Engine - Customer Case Study
Growth Engine
Daniel Snider
Automation Lead & Social Media Strategist
How Inflow leveraged health scores and lifecycle functionality to increase their NRR annual growth rate by over 50%
inFlow
Peter Redpath
Customer Success Manager
Kiflo - Customer Case Study
Kiflo
Philippe Swamy
Customer Success Manager
How Monograph predicts churn and saves 6h per week per CSM using Custify automation & segmentation features
Monograph
Giovanni Gomez
Customer Success Manager
How the Pin Payments team leveraged multiple features in Custify to reduce churn and drastically improve customer experience
Pin Payments
Chris Dahl
Director of Sales & Growth
How Plaato automated their CS processes, boosted their core customers’ health scores, and improved their NPS
PLAATO
Abi Rydland
Customer Success Manager
How Referrizer used Custify to recover cancelled clients
Referrizer
Shawn Klajic
Part Owner, VP of Customer Success
How Referrizer uses Custify to improve team productivity and onboarding flow
Referrizer
Mary Curkovic
Client Success Director
How SocialInsider uses segments and automation to improve proactive outreach by 300% and trial user conversion rates by 28%
SocialInsider
Razvan Visan
Chief Executive Officer
How this SaaS platform used segmentation, health scores and calculated metrics to increase their YoY job placements by 300%
TalentNet
Brian Spour
VP of Customer Success
How TestMonitor leverages Custify features to lower churn, improve customer satisfaction and improve productivity
TestMonitor
René Ceelen
CEO & Founder
How UserPilot boosted revenue from upgrades and upsells, reduced delinquent churn, and increased customer satisfaction
Userpilot
Rania Jamal
Head of Customer Experience
How Whale reduced time spent on manual CS tasks by 90%, doubled their global health score, reduced churn, and stabilized MRR
Whale
Stijn Smet
Team Lead Customer Success
How Woodpecker applies segments and lifecycle functionality from Custify to scale their operations and be more proactive
Woodpecker
Damian Lilla
Head of Customer Success
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