Case Study: ChartMogul improves customer success visibility and churn prevention with Custify

How ChartMogul automates health scoring, and builds sophisticated proactive processes that help prevent churn

ChartMogul, an analytics software company, faced significant challenges in managing customer success. Their team was manually tracking customer health in spreadsheets, which was time-consuming and not actionable. They lacked visibility into the renewal process and product usage, and their customer data was fragmented across multiple tools. To address these issues, they turned to the Custify platform for a solution.

By implementing Custify, ChartMogul automated its customer health scoring and gained a centralized 360-degree view of customer data. The solution provided automated playbooks for proactive engagement and streamlined their renewal process with actionable usage insights. As a result, ChartMogul significantly improved churn prediction, increased the accuracy of health scores, and gained better strategic foresight for team organization and investment, all thanks to the capabilities offered by Custify.

ChartMogul

Ingmar Zahorsky

VP of Customer Success