Case Study: GloriaFood reduces churn and boosts CS productivity with Custify

GloriaFood - Customer Case Study

GloriaFood, a SaaS provider for restaurant online ordering systems, faced significant challenges with customer churn and inefficient operations. Their customer success team struggled to identify at-risk accounts due to dispersed data, could not get a clear view of product usage without IT assistance, and was slowed down by manual tasks. They partnered with customer success software vendor Custify to address these issues.

By implementing Custify, GloriaFood integrated its CRM and product data to create a centralized, real-time customer health dashboard. The solution automated repetitive tasks and set up alerts for proactive outreach. This allowed Custify to help GloriaFood achieve a 24% reduction in churn, a 20% decrease in onboarding time, and a 250% increase in customer success team productivity.

GloriaFood

Oliver Auerbach

CEO