Case Study: TalentNet improves customer response and proactive success with Custify

How this SaaS platform used segmentation, health scores and calculated metrics to increase their YoY job placements by 300%

TalentNet, an HR services SaaS platform, faced significant challenges managing its rapid growth, including a 300% YoY increase in job placements. Their customer information was decentralized, limiting visibility and forcing their team to be reactive. They lacked a tool for real-time insights and automated communication, which slowed their response to customer needs.

By implementing Custify, TalentNet centralized its customer data and gained powerful automation. The vendor's solution provided a 360-degree customer view, automated playbooks for outreach, and real-time health score alerts. This enabled TalentNet to become proactive, drastically improve response times, and serve clients as strategic partners, significantly increasing their customer success team's efficiency.

TalentNet

Brian Spour

VP of Customer Success