CityBase B2B Case Studies & Customer Successes

CityBase makes government and utilities easier for everyone. The CityBase platform equally serves people who want to complete a task from their phones, those who are unbanked and must pay a bill in cash, and the public servants who keep government and utilities running smoothly. Today, more than 100 agencies, utilities, cities, and counties use their soft ware to bring hassle-free payments and online services to their customers. CityBase is a business unit of GTY Technology, a leading provider of SaaS/Cloud solutions for the public sector.

Case Studies

Showing 42 CityBase Customer Success Stories

Alabama Power Introduces CityBase Contactless Payment Kiosks in Mobile and Montgomery, Alabama

Alabama Power

Alvis Wright

Marketing Program Manager

Albuquerque Water Introduces Self-Service Payment Kiosk with Bernalillo County

Albuquerque Bernalillo County Water Utility Authority

Nancy M. Bearce

Treasurer

Austin’s citywide payments put residents first

AustinTexas.gov

Mark Caraway

Information Systems Division Manager, Financial Services

City of Austin Selects CityBase to Move Payments Process to the Cloud

AustinTexas.gov

Mark Caraway

Information Systems Division Manager, Financial Services

CityBase Platform Helps California Source Innovative COVID-19 Solutions

California State Portal

Yolanda Richardson

Government Operations Agency Secretary

Denver Selects CityBase for Unified Payments across the City-County

City and County of Denver

Christine Binnicker

Deputy Chief Information Officer

How San Francisco Prioritizes a Consistent and Inclusive Payment Experience

City and County of San Francisco

Tajel Shah

Chief Assistant Treasurer

How San Francisco Enhanced the Payment Experience City & County-wide

City and County of San Francisco

Tajel Shah

Chief Assistant Treasurer

the City and County of San Francisco modernizes payments and reporting with CityBase

City and County of San Francisco

City and County of San Francisco accelerates digital cannabis permitting with CityBase

City and County of San Francisco

Rick Johnson

Project Manager Office of Digital Services

Chicago’s 74 Kiosks Provide Accessible Self-Service Payments in Neighborhoods Citywide

City of Chicago

Reshma Soni

Comptroller

City of Chicago Triples Self-Service Payment Kiosk Network to Enhance Access at More Than 70 Locations Citywide

City of Chicago

Reshma Soni

Comptroller

City of Edgewater, Florida, Announces Self-Service Payment Kiosk with CityBase

City of Edgewater Florida

Bridgette Vaissiere

Finance Director

Lancaster, SC, introduces free way for customers to pay utility bills

City of Lancaster, South Carolina

Dana Pinkert

Finance Director

Prioritizing Customer Experience for Cash and Digital Payments

City of Lawrence, Indiana

Lawrence Utilities launches user profile for easier web payments

City of Lawrence, Indiana

Tyler Douthit

Controller & Utilities CFO

Lawrence, IN, improves self-service utility payments

City of Lawrence, Indiana

Tyler Douthit

Controller & Utilities CFO

City of Lawrence, Indiana, Announces Next-Generation Payment Kiosks with CityBase

City of Lawrence, Indiana

Jason Fenwick

Deputy Mayor, Controller, Utility CFO

City of Oakland brings grant applications online

City of Oakland

Denise Pate

Cultural Funding Coordinator, Cultural Affairs Division

City of San José streamlines business tax payments and amnesty with CityBase

City of San Jose

Enhancing Customer Service for Walk-In Utility Customers

City Utilities of Springfield, MO

Lisa Vandaveer

Supervisor of Customer Services

City Utilities of Springfield, MO improves customer service and payment convenience with CityBase kiosks

City Utilities of Springfield, MO

DTE Energy introduces 43 payment kiosks at retail locations across Detroit

DTE Energy

Indianapolis’ Dine Out Indy Program Recognized as Best in Smart City Technology, Named 2021 Smart 50 Awards Recipient

indy.gov

Sonya Seeder

License and Permits Administrator

indy.gov expedites 100 outdoor dining permits in 4 days with CityBase Screendoor

indy.gov

Sonya Seeder

License and Permits Administrator

indy.gov transforms citizen services with CityBase

indy.gov

indy.gov transforms government service delivery with CityBase

indy.gov

City Utilities of Springfield improves payment convenience and reduces wait times with CityBase kiosks

indy.gov

indy.gov Improves Payment Convenience and Reduces Wait Times with CityBase Kiosks

indy.gov

KC Water Introduces Three Utility Payment Kiosks to Improve Customer Experience

KC Water

John Clarkson

Customer Service Officer

Power company sees +19% kiosk usage spike during payment center closures

Leading Electric Utility Company

Water Utility Launches CityBase Web Payments for a Seamless Customer and Staff Experience

Leading Water Utility Company

Marshfield, MA, launches services on self-service payment kiosks

Marshfield MA

Patrick Dello Russo Jr.

Director of Finance

Town of Marshfield, Massachusetts, Introduces No-Contact Payment Kiosk

Marshfield MA

Patrick Dello Russo Jr.

Director of Finance

Montgomery Water Works and Sanitary Sewer Board achieves 100% in-person payment adoption with CityBase kiosks

Montgomery Water Works and Sanitary Sewer Board

City of Mount Vernon, WA, Launches Self-Service Payment Kiosk with CityBase and Paymentus

Mount Vernon, WA

Doug Volesky

Finance Director

New York City Improves Access for Customers with Self-Service Payment Technology at Business Centers

NYC Department of Finance

Preston Niblack

Commissioner

How Tacoma’s Citywide Kiosk Network Promotes Access and Convenience

Tacoma Public Utilities

Michael Hill

Assistant Manager of Customer Services

Lakewood Township, NJ, Announces New Bill Pay Kiosks with CityBase

Township of Lakewood

Patrick Donnelly

Municipal Manager

Mount Prospect, Illinois, makes cash and recurring payments easier for everyone

Village of Mount Prospect, IL

Amit Thakkar

Director of Finance

Payment Kiosk Activated at Mount Prospect Village Hall

Village of Mount Prospect, IL

Volusia County, Florida, to install two self-serve utility payment kiosks

Volusia County

George Recktenwald

County Manager

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