Case Study: City and County of San Francisco accelerates digital cannabis permitting with CityBase

San Francisco launches end-to-end digital permitting solution for recreational cannabis businesses

The City and County of San Francisco faced the challenge of creating a new, efficient permitting process for the newly legalized recreational cannabis industry. Their existing, disparate systems were not flexible enough to handle the complex, multi-agency workflow, leading to a confusing experience for applicants and a cumbersome, staff-intensive intake process. They partnered with CityBase to implement its digital permitting software to manage the full lifecycle of these new business licenses.

CityBase provided a unified, configurable platform that translated legal requirements into intuitive, mobile-friendly forms for applicants and streamlined case management for staff across multiple agencies. The solution drastically reduced the time required to build new application forms and created a seamless, entirely digital process. This enabled the city to launch the new permitting system quickly, improve the applicant experience, and speed up the overall time to issue permits.

City and County of San Francisco

Rick Johnson

Project Manager Office of Digital Services