Case Study: indy.gov Improves Payment Convenience and Reduces Wait Times with CityBase Kiosks

Indy Reduces Court Backlog Using CityBase Digital Services

City Utilities of Springfield sought to improve security for its employees by removing cashiers from handling cash, while still providing a way for its many unbanked and underbanked residents to pay their utility bills with cash. The organization also aimed to reduce wait times and offer more flexible, convenient payment options for its customers.

By implementing CityBase payment kiosks, the vendor provided a robust solution. The solution included both indoor and 24/7 outdoor kiosks that accept cash, checks, and cards. The kiosks, powered by CityBase's cloud-based software, post payments instantly and feature an intuitive interface for fast transactions. The results were a 100% adoption rate for in-person cash payments, the elimination of long queues, and a significant reduction in customers needing to visit a service window, freeing up staff to handle more complex customer service tasks.

indy.gov