Case Study: City of San José streamlines business tax payments and amnesty with CityBase

City of San José makes business tax payments and forgiveness easier for everyone

The City of San José sought to simplify its cumbersome business tax registration and penalty forgiveness process, which relied on confusing PDF forms and manual data entry. This outdated system delayed payments and created frustration for business owners. To address this, the city partnered with CityBase to implement a centralized digital solution.

CityBase provided an intuitive online hub that digitized the entire process. Their solution featured a dynamic form with conditional logic and a real-time tax calculator, allowing businesses to instantly calculate what they owed and pay immediately. This streamlined approach enabled the City of San José to collect revenue faster, eliminate costly paper billing, and automatically update its records, making compliance easier for taxpayers.

City of San Jose