Case Study: the City and County of San Francisco modernizes payments and reporting with CityBase

City and County of San Francisco - Customer Case Study

The City and County of San Francisco needed a scalable, user-friendly platform to handle over 300,000 annual electronic payments and integrate its multiple payment channels into a single, streamlined system. To meet this challenge, the city partnered with CityBase for its software as a service (SaaS) payment platform.

CityBase implemented its integrated platform, overhauling the city's payment apparatus and launching over 20 web applications within five months. The solution provided next-day funding, ACH verification to reduce returned checks, and real-time reporting via a Revenue Management Dashboard. This resulted in a vastly improved user experience, significantly reduced staff time spent on manual processes, and provided flexible, cost-effective updates for new payment types. CityBase also assumed full responsibility for hosting, PCI compliance, and system maintenance on AWS.

City and County of San Francisco