Case Study: indy.gov expedites 100 outdoor dining permits in 4 days with CityBase Screendoor

Dine Out Indy gets restaurants back to business fast during COVID

The City of Indianapolis, operating the indy.gov portal, faced the urgent challenge of helping local restaurants reopen safely during the COVID-19 pandemic by rapidly creating and managing a new outdoor dining permit program. They partnered with CityBase, utilizing its Screendoor platform, to build a digital solution that could expedite this critical process for businesses.

CityBase implemented a streamlined, online application system that made it simple for business owners to apply and for city staff to process permits efficiently. This solution enabled Indy.gov to review and issue over 100 permits in just four days, getting small businesses reopened and residents back to work, which provided a significant positive impact on the local economy.

indy.gov

Sonya Seeder

License and Permits Administrator