Caplena B2B Case Studies & Customer Successes

Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.

Case Studies

Showing 13 Caplena Customer Success Stories

AI-driven Driver Analysis of Hansaplast Amazon Reviews

Beiersdorf

An insight company doubles its revenue, by tapping into Caplena’s API

CX.AI

Frank Buckler

Ceo & Founder

Deutsche Post DHL Group - Customer Case Study

Deutsche Post DHL Group

Sören Bödder

Research Consultant

Through Caplena Dr. Schär was able to enhance the skills of their team, amplifying their role as enablers and advisors

Dr. Schär

England Rugby use Caplena for their large-scale fan and player surveys understand the sentiment and topics that people are expressing in their long-form comments

England Rugby

Tory Clarkson

Insights Manager

Factworks has been able to cut the turnaround time on their open-ended analyses in half

Factworks

Pia Helen Kampf

Research Consultant

With Caplena as a guiding partner, FlixBus navigated the complexities of passenger feedback, transforming insights into actionable strategies for tangible improvements

FlixBus

Tal Schechter

Head Of Operations Tools & Systems

How to grow with a brand-new AI-based service while strengthening image as an innovative agency

IWD

Eleonora Paul

Business Analyst

Thanks to Caplena, Joyn understands its users' needs & pain points like few other companies do

Joyn

Kilian Hughes

Director Research & Insights

Within two weeks from start to finish LINK & Coop were able to complete the entire project of analyzing the quarterly feedback

LINK

Laura Colledani

Head Of Food And Retail

Caplena centralizes all of Miro's user feedback from CX collection systems, review platforms and in-house data warehouse systems into a single platform

Miro

Lisa Knowles

User Insight Analytics Manager

Through Caplena, Tegut was able to easily analyse all forms of user feedback from surveys & online reviews across all 300 stores

tegut…

Jan Rutenberg

Head Of Market Research

How Teufel Audio Turned up the Volume on Customer Satisfaction With Caplena.

Teufel

Maria Mörbe

Team Lead Customer & Market Insights

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