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Visit WebsiteAI-driven Driver Analysis of Hansaplast Amazon Reviews
Beiersdorf
Caplena
Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them.
Case Studies
Showing 13 Caplena Customer Success Stories
An insight company doubles its revenue, by tapping into Caplena’s API
CX.AI
Frank Buckler
Ceo & Founder
Deutsche Post DHL Group - Customer Case Study
Deutsche Post DHL Group
Sören Bödder
Research Consultant
Through Caplena Dr. Schär was able to enhance the skills of their team, amplifying their role as enablers and advisors
Dr. Schär
England Rugby use Caplena for their large-scale fan and player surveys understand the sentiment and topics that people are expressing in their long-form comments
England Rugby
Tory Clarkson
Insights Manager
Factworks has been able to cut the turnaround time on their open-ended analyses in half
Factworks
Pia Helen Kampf
Research Consultant
With Caplena as a guiding partner, FlixBus navigated the complexities of passenger feedback, transforming insights into actionable strategies for tangible improvements
FlixBus
Tal Schechter
Head Of Operations Tools & Systems
How to grow with a brand-new AI-based service while strengthening image as an innovative agency
IWD
Eleonora Paul
Business Analyst
Thanks to Caplena, Joyn understands its users' needs & pain points like few other companies do
Joyn
Kilian Hughes
Director Research & Insights
Within two weeks from start to finish LINK & Coop were able to complete the entire project of analyzing the quarterly feedback
LINK
Laura Colledani
Head Of Food And Retail
Caplena centralizes all of Miro's user feedback from CX collection systems, review platforms and in-house data warehouse systems into a single platform
Miro
Lisa Knowles
User Insight Analytics Manager
Through Caplena, Tegut was able to easily analyse all forms of user feedback from surveys & online reviews across all 300 stores
tegut…
Jan Rutenberg
Head Of Market Research
How Teufel Audio Turned up the Volume on Customer Satisfaction With Caplena.
Teufel
Maria Mörbe
Team Lead Customer & Market Insights
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