Case Study: CX.AI Doubles Revenue with Caplena

An insight company doubles its revenue, by tapping into Caplena’s API

Success Drivers, an innovative insights consulting firm, faced the challenge of finding a best-in-class, API-accessible survey-coding platform to power its core CX.ai text-analytics product suite. The firm needed a reliable natural language processing partner to integrate with its dashboard and simulation tool to generate compelling and insightful results for its clients from open-ended customer feedback.

By integrating Caplena's API service, Success Drivers was able to perform automated key driver analysis on NPS surveys. The solution provided the highest explanation power and exceptional service availability for the CX.ai product. This integration was a crucial component in its success, ultimately leading to a doubling of the company's revenue.

CX.AI

Frank Buckler

Ceo & Founder