ClickTools B2B Case Studies & Customer Successes

Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM. Since 2001, Clicktools surveys have helped organizations of all sizes and across industries improve customer experience and loyalty. Thousands of marketing, sales, and support professionals worldwide use Clicktools to collect information through surveys, scripts, and forms; centralize the data in CRM; and act on insights to deepen customer relationships.

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ClickTools B2B Case Studies & Customer Successes

Case Studies

Clicktools Delivers a Cost Effective & Robust Solution for Barclays to Survey Its Entire Customer Base and Obtain Valuable Analytics Reporting for Management

Bluewolf Partners with Clicktools to Power “The State of Salesforce” Data Collection

Clicktools Helps Carlson Hotels Save Time and Increase Efficiency by Automating a Complex Rate Negotiation Process

FinancialForce Uses Clicktools to Expand their Feedback Program

Clicktools saves Fortune 500 Company $350,000 year over year

FusionStorm Uses Clicktools to Launch its First Customer Satisfaction Survey Program

Clicktools helps ICON PLC automate a costly and time-consuming clinical study process

Lifes2good Uses Clicktools to Deliver Exceptional Customer Experience

Liquid Friday Uses Clicktools to Improve Customer Satisfaction & Process Efficiencies

The Value of Centralized Information for Strong Community Relationships

Pitney Bowes Business Insight increases its Net Promoter Score by 30 points using Clicktools integration with Salesforce

Clicktools saves Plantronics thousands of dollars and improves overall call center efficiency

Rackspace Uses Clicktools and NPS to Maintain Competitive Advantage

Royal Canin Combines Clicktools & Salesforce to Power Feedback Programs Across the Organization

Standard & Poor’s trust Clicktools to care for their clients’ Satisfaction Results

Vaillant Group UK Uses SURVE to Manage & Respond to Feedback from Customers and Employees

Voices.com Relies on Clicktools to Maintain a 95% Customer Satisfaction Rating

Clicktools Helps Yorkshire Building Society Increase Employee Satisfaction Surveys Response Rates and Improve Employee Morale

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