B2B Case Studies Featuring Tidio as the Customer

Tidio offers an all-in-one customer communication solution that combines live chat, help desk, chatbots, and AI agents to help businesses deliver efficient, personalized, and responsible support experiences. Designed for companies of all sizes, Tidio enhances customer engagement and automates routine interactions while keeping human agents available for complex or sensitive inquiries. Tidio’s live chat enables real-time communication with visitors, allowing businesses to respond instantly, increase conversions, and provide proactive assistance. The help desk system organizes customer inquiries in one shared inbox, streamlining ticket management and collaboration across support teams. Tidio’s Flows (chatbot-like automations) streamline responses to common questions, guide users through predefined workflows, and help reduce response times. Lyro, the AI agent, extends this automation by understanding customer intent, retrieving relevant information, and offering accurate, trustworthy answers grounded in verified data. The AI agent is designed to be responsible and reliable – it operates transparently, avoids speculation, and seamlessly transfers conversations to human operators whenever needed. Tidio integrates with popular e-commerce and CRM platforms, supports multilingual communication, and provides analytics to track customer satisfaction, agent performance, and chatbot effectiveness. Businesses can customize workflows, automate sales and support processes, and maintain consistent, branded customer experiences across channels. All plans offer a 7-day free trial with no credit card required.