Case Study: Tidio achieves 71% customer support automation with Claude

Tidio automates customer support at scale with Claude

Tidio, a customer service platform for e-commerce businesses, was struggling with the high volume of repetitive inquiries their support teams faced across live chat and email channels. They needed a sophisticated and reliable AI solution to automate these responses and free up their agents for more complex tasks, leading them to partner with vendor Claude.

By implementing the Claude Platform to power their Lyro AI agent, Tidio achieved a 71% automation rate for their own customer support. The solution from Claude excelled at understanding complex queries, accurately following instructions, and providing safe responses. This resulted in over 2 million automated conversations and helped one of Tidio's customers generate over $60,000 in additional revenue through product recommendations.

Tidio

Tytus Gołas

Chief Executive Officer