Case Study: Tidio achieves 71% customer support automation with Claude

Tidio automates customer support at scale with Claude

Tidio, a customer service platform for e-commerce businesses, faced the challenge of its support teams spending enormous time answering a high volume of repetitive customer inquiries across live chat and email channels. To achieve automation at scale, they turned to Anthropic, selecting the Claude Platform to power their Lyro AI agent due to its sophisticated reasoning, developer-friendly integration, and strong safety features.

By implementing Anthropic's Claude, Tidio built a comprehensive AI agent that handles complex customer interactions. The solution achieved a 71% automation rate for Tidio's own support, resolved over 2 million customer conversations, and grew Lyro adoption by 700% in one year. Furthermore, the Claude-powered product recommendation engine helped one of their customers generate over $60,000 in additional revenue.

Tidio

Marcin Gwizdała

Chief Technology Officer