IP Australia achieves 80% first-contact resolution and reduced contact-center calls with Nuance Communications' Nina virtual assistant (Alex)
IP Australia
Patricia Kelly
Director General
B2B Case Studies Featuring IP Australia as the Customer
Explore case studies featuring IP Australia as the customer — learn how vendors and partners helped IP Australia solve real business challenges.
Case Studies
Showing 6 Success Stories about Software and Services used by IP Australia
Intelligent Assistant ‘Alex’ brings customer engagement into the 21st century
IP Australia
Robert Bollard
General Manager Rio & Business Futures
IP Australia - Customer Case Study
IP Australia
Heather M.
Assistant Director - Corporate Engagement
IP Australia - Customer Case Study
IP Australia achieves 24/7 availability of digital services with Dynatrace
IP Australia
Adrian Jacobs
Senior Director of Business Engagement & Systems
IP Australia - Customer Case Study
IP Australia
Veena Bhat
Patent Search Capability Coordinator
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