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AA Insurance
Casey Armstrong
HR Manager
Datacom
Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the Americas, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions.
Case Studies
Showing 211 Datacom Customer Success Stories
Abbott Diagnostics sees rise in customer satisfaction
Abbott
Chern Chern Ang
Service Sales Manager South-East Asia
Helping to stop injury, support recovery
Accident Compensation Corporation (ACC)
Paul Jepson
Chief Information Officer
Future market demands modernised product for ANZ
ANZ Bank
ASB launches collaborative social intranet
ASB Bank
Russell Jones
Executive General Manager - Technology & Innovation
EasiPay success in just six days
Asmuss
Marita Ansell
Accounting Manager
Auckland Airport revamps website to increase online traffic
Auckland Airport
Ajay Dutta
Online Manager
Auckland Airport futureproofs with business intelligence solution
Auckland Airport
Cameron Brill
Business Technology Manager
Customer journey takes flight for NZ's busiest airport
Auckland Airport
Working with City Missions to help the homeless
Auckland City Mission
World-leading design guide for Auckland Council enables creativity
Auckland Design Manual
Simon Harrison
Programme Leader
Datacom brings its Auckland family together
Auckland Tourism, Events & Economic Development (ATEED)
Patrick McVeigh
General Manager, Economic Growth
Auckland University of Technology - Customer Case Study
Auckland University of Technology
Roy Cullum
Director of Infrastructure Service
Aussie uses hybrid cloud to support sustained growth
Aussie
James O’Donnell
Chief Information Officer
Datacom improves operational efficiencies
Australian Department of the Environment
Samantha Downie
Enterprise Architecture Team
Social media monitoring solution provides the Australian Energy Market Operator with valuable strategic industry and customer insights
Australian Energy Market Operator (AEMO)
Joe Adamo
Group Manager, Communication & Corporate Affairs
Resounding endorsement for ‘as a service’ delivery
Australian Government Department of Health
Matt Yannopoulos
Chief Information Officer
Transforming with the cloud at Australia's Pharmacy Council
Australian Pharmacy Council
Aleem Muhammad
IT Manager
Excellence in multi-channel Government contact centre delivery
Australian Taxation Office (ATO)
AUT streamlines database systems
AUT University
Siva Puppala
Enterprise Applications Consultant
Innovative approach benefits Ballance
Ballance Agri-Nutrients
Terry Smith
Process and Chemicals Manager
Rapid response paves way as two companies merge
Ballance Agri-Nutrients
Elizabeth Harper
Ballance Agri-Nutrients
Streamlining insurance with a touch of custom code
Bank of New Zealand
Tony Gaskin
Head of Business Services
Barfoot & Thompson creates powerful engine for mobility
Barfoot & Thompson
Stephen Barfoot
IT Manager
Analysing data and building new ways to help students achieve their best
Barker College
Michael Boland
Director of Educational Measurement and Testing
Making payroll hum when a company changes hands - Barr Burgess & Stewart
Barr Burgess & Stewart Limited (BB&S)
Christine McNamara
Managing Director
Bay of Plenty Polytechnic streamlines with Origen
Bay of Plenty Polytechnic
Rabindra Das
IT Manager
Beca moves infrastructure to Datacom's Orbit data centre for improved resiliency
BECA
Robin Johansen
Chief Information Officer
Bestaff - Customer Case Study
Bestaff
Blair Park
Chief Executive Officer
Improving logistics with Tempo
Border Express
Tony Sharp
General Manager of Operations
Helping a Bosom Buddy stay connected
Bosom Buddies
Kareen Tait
Executive Officer
Brisbane Festival’s flexibility to perform
Brisbane Festival
Julia Herne
Administration Manager
Support for an explosion of arts culture in Brisbane
Brisbane Festival
Valmay Hill
Chief Executive Officer
Rapid DR solution for Brookfield Rail
Brookfield Rail
David Douce
Senior Server Analyst
Bupa - Customer Case Study
Bupa
Damian Purcell
Application and Database Support Manager
Unleashing The Power Of Devops With Bupa
Bupa
Damian Purcell
Application and Database Support Manager
Supporting ICT education in Vanuatu
Calvary Christian College
Canon leverages Datacom frameworks for mobile workforce
Canon
Lee Fairbairn
Head of Service
Living the brand as a technology leader
Canon
Luke Clark
Senior GM for IT (CIO)
Facilitating the organic growth of a nationwide group through a single, integrated IT solution
Cape Australia
Jason Cowie
Chief Information Officer
Datacom improves storage performance
Cardno
Darren Millar
Global IT Manager
Working together to support vulnerable children
Children’s Teams
Customised payroll solution benefits Chorus
Chorus by ZoomInfo
Rayleen Tuffery
ERP Specialist HR
Vital on-the-ground wireless service
Christchurch International Airport
Craig Rickard
Technology Services Manager
Putting the customer first with intelligent contact centre solutions
City of Gold Coast
Kirk Ratcliffe
Coordinator Support, Customer Contact
City of South Perth beefs up customer service channels
City of South Perth
Michael Kent
Director Finance & Information Services
Colgate Palmolive trusts Datacom to deliver a multilingual service desk to internal IT users across Asia Pacific
Colgate Palmolive
Warwick Hutton
IT Infrastructure Director, Greater Asia and South Pacific Divisions
Mobile solution helps Comvita optimise its supply chain
Comvita Limited
Colin Baskin
General Manager Supply Chain
ConnectEast gains from trans-Tasman expertise
ConnectEast
Chris Mutton
IT Service Delivery Manager
Conservation Volunteers - Customer Case Study
Conservation Volunteers
Sonia Hartog
Corporate Partnerships Manager
Consumer NZ is an independent, non-profit organisation established in 1959 dedicated to getting New Zealanders a fair deal
Consumer NZ
Julie Saunders
Financial Controller
Crowe Horwath’s elite suite of business tools
Crowe Horwath
John Swete Kelly
Principal,Business Advisory
Crowe Horwath creates greater agility through IT consolidation
Crowe Horwath
Phil Mulvey
Chief Executive Officer
Datacom’s vision for smart communities
Datascape
How Dell Uses Odin Service Automation and Managed Support Services from Datacom
Dell
Bastien Casset
Program Manager
Managing burn-offs to protect the community
Department of Environment, Land, Water and Planning
Francis Hines
Technology Solutions, Strategy, Capability and Innovation, Forest, Fire and Regions
Developing water systems with crystal clear visibility
Department of Environment, Land, Water and Planning
Brett Miller
Manager, Water Information Systems
Reaching for the sky – Datacom’s cloud expertise helps Australian government
Department of Environment, Land, Water and Planning
Peter Tahan
Manager, Systems Branch
Datacom helps Victorian Water Register's data to flow better
Department of Environment, Land, Water and Planning
Naomi Douglas
Manager, Water Knowledge and Insights
Getting the right information to fight fires
Department of Environment, Land, Water and Planning
Future proofing the New Zealand Department of Internal Affairs
Department of Internal Affairs
Chris East
Chief Information Officer
An online marriage of success
Department of Internal Affairs
Jeff Montgomery
Registrar-General, Births, Deaths, Marriages and Citizenship
Protecting Australia's wildlife with new ways of working
Department of the Environment and Energy – Wildlife Trade Permits
Ilse Kiessling
Director
Full service, flexible partners in modern democracy
Department of the Premier and Cabinet
Smart looks and smart logistics help Domino's satisfy its growing customer base
Domino's
Christian Klingner
Retail Services Manager
Eagle Air enhances payroll system
Eagle Air
Martyn Vincent
Finance Manager
New Emergency Caller Location Information system hailed a lifesaver
ECLI System
Ellice Tanner Hart - Customer Case Study
Ellice Tanner Hart
Jayde Kenny
Practice Manager
Environmental Protection Authority - Customer Case Study
Environmental Protection Authority
Fairfax boosts reader services with new portal
Fairfax Media
Fei Bian Goh
Senior Product Manager
New Fairfax portal leads to a more engaged audience
Fairfax Media
Jeremy Rees
National Community Titles Editor
Financial Markets Authority streamlines market activities
Financial Markets Authority
Dave Brady
Head of Finance & Business Operations
Rapid build for mobile finance
Fisher & Paykel
Rachelle Crowe
Senior Marketing Manager
Legacy system overhaul mitigates risk, enhances user experience
Fisher & Paykel
Colin Smith
Chief Information Officer
Instant data streamlines work in the field and HQ
Flexible Australia
Scott Rolfe
General Manager
Flooring Brands improves processes through smart payroll
Flooring Brands
Serena Tupou
Payroll Manager
Foodstuffs Auckland and Datacom work together
Foodstuffs Auckland
Malcolm Paul
GM Information Service
Delivering seafood to customers across New Zealand needs a sleek logistics process
Foodstuffs Auckland
Peter Muggleston
Chief Information Officer
New beginnings for Foodstuffs North Island
Foursquare
Video solution keeps Fulton Hogan on track
Fulton Hogan
Bruce Goodall
Divisional Manager, Contracting Services
Fulton Hogan leverages off trans-Tasman strengths
Fulton Hogan
Brian Northern
Chief Information Officer
Remote monitoring saves nearly $1 million in time and money
Fulton Hogan
Rick Gardner
Contracting Divisional Manager
Datacom supports Generation Tech
Generation Tech
Creative partnerships multiply benefits for the Gisborne District Council
Gisborne District Council
Nedine Thatcher-Swann
Group Manager for Planning and Development
Connecting New Zealand Councils and the Public
Gore District Council
Sonia Gerken
Communications/Marketing Manager
Business intelligence platform streamlines GRDC’s operations
Grains Research and Development Corporation
Jan Edwards
Australian Grains Research and Development Corporation
Leveraging Datacom’s hackathon pedigree
HackAssist
Into Tomorrow – Harbour City Ferries revamp infrastructure
Harbour City Ferries
Adam O’Halloran
IT Manager
Datacom and HP deliver the goods
Hastings District Council
Ian Wright
Information Services Manager
The Health and Research Council of New Zealand embarks on an application transformation journey
Health Research Council
Vivien Lovell
Group Manager Business Systems
Easing stress with online payroll
HRV
Donna Haywood
Financial Controller
HydroWorks - Customer Case Study
HydroWorks
Rob Campbell
Financial Controller
Transformation strategy underpins market growth for insurance powerhouse
IAG New Zealand
Bernard Seeto
Head of Solution Delivery
Icebreaker reduces costs by outsourcing payroll
Icebreaker
Emma Ludvigsen
Global Head of HR Service
Helping hand improves online channel
Independent Living Service
Karen Bard-Greer
Chief Executive
Intelligent Assistant ‘Alex’ brings customer engagement into the 21st century
IP Australia
Robert Bollard
General Manager Rio & Business Futures
Junior Explorers simplifies with LimeLite
Junior Explorers
Jenni Ellis
Junior Explorers
Lean success with the move to Ozone
Kaikoura District Council
Sheryl Poulsen
Finance Manager
Helping legal collaboration and communication
Kensington Swan
Nigel Stevenson
Chief Information Officer
Datacom boosts school IT performance with tailored storage solution
Knox Grammar School
Mike Israel
IT Manager
Streamlined service boosts economic growth
Kotahi
Neville Richardson
Group IT Manager
Taking New Zealand to the world Utilising the cloud to streamline export supply chain logistics
Kotahi
David Ross
Chief Executive Officer
Land Information New Zealand - Customer Case Study
Land Information New Zealand
Aaron Jordan
Group Manager IPS and Addressing
Data centre transition goes smoothly for LINZ
Land Information New Zealand
Russell Turner
Chief Information Officer
LeasePlan saves time and money with payroll solution
LeasePlan
Carolyn Bell
Office Manager
Wrap-around IT support for the Limar Group
Limar
Livestock Improvement Corporation (LIC) is a dairy farmer-owned cooperative which provides a diverse range of products and services for the dairy industry
Livestock Improvement Corporation
Dave Scullin
Chief Information Officer
Lockyer Valley Regional Council online and thriving
Lockyer Valley Regional Council (LVRC)
Graham Cray
Lockyer Valley Regional Council
Marlborough District Council moves to digital services
Marlborough District Council
Stacey Young
Chief Information Officer
Full digital refresh for Marlborough District Council
Marlborough District Council
Stacey Young
Chief Information Officer
Breathing new life into health infrastructure
Mater Health Services North Queensland
Steven Hughes
IT Manager
Building a healthy cloud ecosystem
Medibank
Jonathan Coles
General Manager, IT Service Operations
Collaborative design is good business
Melbourne Business School
Elliot Arnup
Digital Marketing Manager
Mighty River Power cuts costs through outsourcing
Mighty River Power
Brendan McAnnalley
ICT Operations Manager
Ministry for Primary Industry migrates for massive benefits
Ministry for Primary Industries
Tracy Voice
Director Business Technology and Information Services
MPI Developers have total power to create
Ministry for Primary Industries
Holger Spill
Development Manager, Business Technology and Information Services
Pioneering legislation demands innovative approach for MAF
Ministry of Agriculture and Forestry
Clive Lilley
Director Sustainable Programmes
MBIE API Platform - Faster, easier access to information
Ministry of Business, Innovation and Employment
Mike West
General Manager, Service Support and Design
Ministry of Business, Innovation and Employment - Customer Case Study
Ministry of Business, Innovation and Employment
Stephen Dunstan
General Manager, Service Design and Performance
Ministry of Business, Innovation and Employment - Customer Case Study
Ministry of Business, Innovation and Employment
Nigel Bickle
Chief Executive
NZ Ministry of Education - easing access to digital services
Ministry of Education, New Zealand
Zoe Griffiths
Deputy Secretary, Business Enablement and Support
Ministry of Education moves to a new infrastructure environment in Hamilton
Ministry of Education, New Zealand
Steve Catlow
Senior Manager, Operations and Infrastructure Services
National education single customer view
Ministry of Education, New Zealand
David Lambie
Chief Statistician and NSI business owner
Ministry of Education streamlines to beat non-attendance
Ministry of Education, New Zealand
Leo Trompetter
Senior Manager, ECP
New joint venture gets it together in the cloud
Mission Providence
Mark Bancroft
Information Technology Manager
Students remain online with our full-time support
Mount Alvernia School
Bill Fisher
Manager of Technology and Data Analysis
Datacom supports learning that never stops
Mount Sinai College
Richard Prowse
Primary and ICT Coordinator
Serverless water trading - Murray Darling Basin Authority Barmah Choke API
Murray Darling Basin Authority
Rod Barlow
Director, ICT Service Operations
Close collaboration delivers new online presence in rapid time
Murray Darling Basin Authority
Helping to build a healthy Australia, modernising desktops for the NHMRC
National Health and Medical Research Council (NHMRC)
Sue Bone
Chief Technology Officer
Helping to build NHMRC’s roadmap to the Cloud
National Health and Medical Research Council (NHMRC)
Sue Bone
Chief Technology Officer
Datacom’s Govt.Container service improves New Zealand’s border security
New Zealand Customs Service
Murray Young
Acting Deputy Comptroller - Operations
Transformational Crown solution opens up to private sector
New Zealand Post
Mandy Smith
Head of Agency Services
NZ Super Fund leverages SharePoint 2013 intranet for staff education and collaboration
New Zealand Superannuation Fund
Catherine Etheredge
Head of Communications
Datacom works with the Maori tribe to use Augmented Reality to tell new stories
Ngāti Whātua Ōrākei Whai Maia Limited
Te Aroha Morehu
Innovation Officer
Northern Auckland Kindergarten Association - Customer Case Study
Northern Auckland Kindergarten Association
Alison Baxter
Finance Manager
NZ Blood management system boosts service
NZ Blood Service
Fiona Ritsma
Chief Executive
Enhancing safety in critical services
NZ Blood Service
Sam Cliffe
Chief Exective Officer
New Zealand Cricket can focus on its international sporting activities without having to worry about internal IT systems and processes
NZ Cricket
Top level project management beats the clock for REAA
NZ Real Estate Agents Authority
Dean Winter
Operation Manager
Odin expands business with innovative managed services offering
Odin
Kellie Green
Vice President Worldwide Support
OFLC achieves greater efficiency through automated process tools
Office of Film and Literature Classification
Julia Ewing-Jarvie
Corporate Services Manager
Critical Parliamentary role now more agile, responsive
Office of the Clerk
Rafael Gonzalez-Montero
Deputy Clerk
Hansard revitalised for better public service
Office of the Clerk
David Wilson
Office of the Clerk
Fresh IT system allows OperaQ to focus on business
Opera Queensland
Russell Mitchell
General Manager
Keeping the past alive with fresh technology
Otago Museum
Murray Bayly
Commercial Director
Datacom provides RealMe integration through new cloud product
Ozforex
Neil Helm
Chief Executive Officer
Pacific Edge - Customer Case Study
Pacific Edge
Kate Rankin
Chief Financial Officer
Driving Business Expansion For PanPages Group
PanPages Group
Fong Wai Leong
Chief Executive Officer
Every child deserves the right to a safe and happy childhood
Parkerville Children and Youth Care
Basil Hanna
Chief Executive Officer
Payroll upgrade supports Partners Life expansion
Partners Life
Allan Hamilton
HR Administration Manager
Bringing mixed reality to immersive education
Pearson
Mark Christian
Global Director
A trans-Tasman service delivery model
Pernod Ricard
Marc Andre
IT and Corporate Procurement Director
Midlands Health Network improves care through managed IT service
Pinnacle Midlands Health Network
John Crane
Chief Information Officer
Powerco improves asset management investment planning
PowerCo
Paul Ward
Programme Manager
Professionals go global with digital auction house
Professionals Redcoats
John Ross
Managing Director
Building a fully integrated communications platform
Queensland Building and Construction Commission
Bruce McGregor
Executive Director Customer Service
Datacom supports Queensland government cloud trial with end to end solution
Queensland Government Chief Information Office (QGCIO)
Alby Cartner
Senior Consultant, Technology Architecture
Zero downtime on refresh protects members' investments
Queensland Teachers Mutual Bank
Rob May
Manager of Infrastructure and Service Delivery
Fast-paced entertainment world requires seamless staff connectivity
Queensland Theatre Company
Michael Cullinan
Chief Financial Officer
Queensland Theatre Company benefits from partnership
Queensland Theatre Company
Nicola White
Finance & Operations Manager
Collaborative project streamlines Regional Councils’ work
Regional Council Collaborative Development Group
Derek Postlewaight
Project Director
Shaping a healthy Australia - The Royal Australian College of General Practitioners
Royal Australian College of General Practitioners (RACGP)
Royal Flying Doctor Service keeps up good work
Royal Flying Doctor Service (RFDS)
Steve Cunningham
Manager, ICT
RSL Care secures patient data through smart disaster recovery solution
RSL Care
Ian Youngson
IT Operations Manager
SAECOWilson and SEAL Imports ramp up Cloud payroll systems
Saeco Wilson
David Robinson
Chief Financial Officer
New Technologies, New Opportunities
Santos
Daniel Lee
Project Manager
Cloud first strategy boosts cost efficiencies
Santos
Karen Wotherspoon
ICT Manager
Sealord’s groundbreaking solution achieves direct benefits
Sealord Group Ltd
Neville Gordon Richardson
Cheif Information Officer
Antenno – connecting communities in South Waikato
South Waikato District Council
Kerry Fabrie
Communications Manager
The business-enabling transformation of Southern Cross
Southern Cross Health Society
April Walker
Head of Information Systems and Business Change
Datacom develops tailored mobile app for Special Olympics
Special Olympics Australia
Gail de Raadt
National Business Partnerships Manager
St Barbara: Stopping the enemies at the gate
St Barbara Limited
Edward Jeffries
Manager IT Operations and Networks
BYOD redefines education for the tech generation
St Dominic’s College
David Sheil
Director of Teaching and Learning
St. Vincent's Hospital - Customer Case Study
St Vincent's Hospital
Simon Richardson
Chief Information Officer
Statistics New Zealand ramps up online performance
Statistics New Zealand
Carol Slappendel
Acting Deputy Government Statistician, Collections and Dissemination
Stevenson Mining payroll improvements benefits staff relations
Stevenson Mining
Geoff White
HR Manager
Immediate IT scaffolding for a city fallen
Stronger Christchurch Infrastructure Rebuild Team (SCIRT)
Piers Lehmann
IT Manager
Datacom helps sugarcane growers get the most out of their crops
Sugar Research Australia
Andrea Evers
Leader Marketing
Summerset’s centralised solution in aged care
Summerset
T&G innovate to land an Australasian first
T&G Global Limited
Jonathan Good
Chief Technology and Operating Officer
Taranaki District Health Board - Customer Case Study
Taranaki District Health Board
Jenette Hucker
Electives & ACC Manager and Project Board Member
Taupo District Council removes LIM headaches for customers
Taupo District Council
Georgiana Johnson
Taupo District Council
Taupo District Council offers better online services
Taupo District Council
David Greaves
Consents and Regulatory Manager
The Parliamentary Service serves Members of Parliament and the House of Representatives and supports service provision to about 100 remote local offices
The Parliamentary Service
Michael Middlemiss
Chief Information Officer
Delivering high reliability and system integrity to Reserve Bank
The Reserve Bank of New Zealand
Mike Wolyncewicz
Chief Financial Officer, Financial Services Group
Keeping our kids safe in the digital world
ThinkUKnow
Brooke Jones
Cyber and Child Safety Team Leader
ThinkUKnow - Working together to keep kids safe online
ThinkUKnow
ThinkUKnow educates to combat cyber-bullying
ThinkUKnow
Jenny Cartwright
Coordinator, Crime Prevention, Missing Persons and Strategic Management
Toll New Zealand moves more with Tempo
Toll Group
Anthony Barrett
General Manager IT
Full service partner customises and integrates CRM solution
Tower Insurance
Datacom streamlines school operations with updated IT infrastructure
Townsville Grammar School
Kirk West
Manager, ICT Systems
Call recording solution improves customer service
Trustpower Limited
Steve Merchant
Service Delivery Manager
Customer communication – the key to good service
TSB Bank
Marie Collins
Chief Information Officer
Building a cloud-based disaster recovery platform to handle the future
Tutt Bryant
Justin Wysiecki
Infrastructure Manager
Portal strategy underpins growth in market share
UDC Finance
David Johnson
Senior Manager, Strategy, Projects and Products
University of Sydney - Customer Case Study
University of Sydney
Kevin Duffy
CIS Operations Manager
Linking luxury retailers throughout Asia Pacific
Valiram Group
Sujjath Ahmed
Chief Information Officer
Veterinary Enterprises - Customer Case Study
Veterinary Enterprises
Ben Green
HR Manager
Datacom delivers #StrategySmash to VOYCE youth charity
Voyce
Ainsleigh Cribb-Su'a
Chief Executive
US giant transitions, upskills and scales
W. R. Berkley Corporation
Major mail migration rolls out in record time
Waikato District Health Board
Mike Duffey
Infrastructure Programme Manager, IS PMO
Mobile capture enables ‘on the go’ services for Waimakariri District Council
Waimakariri District Council
Jolanda Simon
Chief Information Officer
Datacom provided users with a modern, dynamic and maintainable website
Wellington City Council
Tracey Kai
Manager External Relations
Wellington City Mission - Customer Case Study
Wellington City Mission
A new type of IT service delivery for the WA public sector and its people
Western Australian Government
Bill Marmion
Government Innovation Minister
Enhancing learning with 3D printing
Western Sydney Primary Schools
Localised cloud solution solves national printing company’s IT challenges
Worldwide Printing Solutions
Conrad Goodman
Worldwide Printing Solutions
No more system lock down while payroll processes
Yellow New Zealand
Nicole Dale
Yellow NZ
Datacom supports mental health youth organisation
Zero2Hero
Ashlee Harrison
Founder
Zespri’s world first in public cloud
Zespri
Andrew Goodin
Global Manager Information Systems
No matching case studies
