Nuance Communications B2B Case Studies & Customer Successes

Nuance Communications is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. They deliver solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence.

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Nuance Communications B2B Case Studies & Customer Successes

Case Studies

Acer America drives service improvements with hosted speech solutions

Aeroflot cuts RUR 31 million in call center costs and automates over 60% of flight inquiries with Nuance Communications' Call Steering

American Airlines achieves improved customer experience, 5% higher call containment, and millions in annual savings with Nuance Communications

Amtrak achieves 53% higher customer satisfaction with Nuance Communications' "Julie" speech-enabled self-service

Australian Taxation Office achieves faster, more secure authentication with Nuance Communications' voice biometrics

Australian Taxation Office achieves 88% first-contact resolution and $9.7M annual red‑tape savings with Nuance Communications' Nina virtual assistant Alex

Bank Leumi achieves faster, more secure contact-center authentication with Nuance Communications' FreeSpeech and VocalPassword

Barclays Wealth and Investment Management achieves a 15% reduction in average call time and seamless voice authentication with Nuance Communications' FreeSpeech

Blue Cross Blue Shield of Minnesota achieves an integrated, multi-channel member experience and 1.5M fewer live rep calls with Nuance Communications

Citi Mortgage achieves 80% rapid contact and doubles first-attempt conversions with Nuance Communications' Proactive Engagement

Deutsche Bahn achieves natural-sounding, widely accepted passenger announcements with Nuance Communications' Vocalizer TTS

Deutsche Telekom achieves €10 million in annual savings and 75% automation increase with Nuance Communications

T-Mobile Germany's award winning call center application

Esurance achieves $4.4M incremental revenue and 84% call deflection with Nuance Communications' Digital Engagement Platform

IP Australia achieves 80% first-contact resolution and reduced contact-center calls with Nuance Communications' Nina virtual assistant (Alex)

Kaspersky Lab cuts call center inquiries 22% and boosts sales with Nuance Communications' Virtual Assistant

Large Global Retailer achieves 80% higher IVR call containment and 19% lower abandon rate with Nuance Communications natural language call steering

Large Telecommunications Service Provider disrupts organized fraud and saves millions with Nuance Communications

Leading Population Health Management Company achieves 700% higher engagement and 50–80% enrollment gains with Nuance Communications' Proactive Engagement solution

Leading Provider of Loyalty and Marketing Solutions achieves 67% productivity gains and $2.8M annual savings with Nuance Communications' Proactive Engagement Collections solution

Michigan Office of Child Support reduces call volume by 45% and slashes response times with Nuance Communications

MMA Group achieves 35% web conversion and 20% increase in policies with Nuance Communications' live chat solution

Nationally-recognized healthcare provider achieves 25% fewer missed appointments, 88% patient engagement and improved quality metrics with Nuance Communications

RBS Group achieves major fraud reduction and protects customers with Nuance Communications voice biometrics

Southwest Airlines achieves superior customer service during flight cancellations with Nuance Communications

Total Gym achieves 2.5x mobile conversions with Nuance Communications' mobile chat solution

Virginia Credit Union achieves faster, more secure member authentication and reduced call handling times with Nuance Communications

Virginia Credit Union achieves faster, frictionless and more secure member authentication with Nuance Communications

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