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Visit WebsiteAcer America drives service improvements with hosted speech solutions
Acer
Nicole Allen
Senior Manager, Customer Insights Group
Nuance Communications
Nuance Communications is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. They deliver solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence.
Case Studies
Showing 28 Nuance Communications Customer Success Stories
Aeroflot deploys speech‑enabled call routing
Aeroflot
Dmitry Lapin
IT Deputy Director
American Airlines (US Airways) reaches new heights in customer service
American Airlines
Tim Lindemann
Vice President Reservations and Customer Planning
Amtrak's Julie gets callers on board
Amtrak
Emily Yellin
Author
Australian Tax Office deploys voice biometrics
Australian Taxation Office
Australian Tax Office Deploys new virtual assistant
Australian Taxation Office
Bank Leumi transforms authentication
Bank Leumi
Amit Lanshiano
IT Operations Manager
Barclays improves their customer experience
Barclays Wealth and Investment Management
Anne Grim
Head of Global Client Experience
Blue Cross Blue Shield of Minnesota builds strategy
BCBS Minnesota
Lou Gallagher
Senior Director of Infrastructure
Accelerating the mortgage sales cycle
Citi Motrgage
Marcus Bontrager
SVP Director of Customer Service
Deutsche Bahn's customers embrace text‑to‑speech
Deutsche Bahn
Christoph Rothfuss
Bid Planning Department,Responsible for Passenger Information
Deutsche Telekom innovates customer experience with Nuance
Deutsche Telekom
Ferri Abolhassan
Service Director
T-Mobile Germany's award winning call center application
Deutsche Telekom
Klaus Dieter Liedtke
Head of the Mobilbox Department
Nuance Digital Engagement Platform gives Esurance customers an optimal experience
Esurance
Kate Leggett
Author
Meet IP Australia’s new virtual assistant – ‘Alex’
IP Australia
Patricia Kelly
Director General
Kaspersky Lab drives customer engagement across sales and service with Nuance Virtual Assistant
Kaspersky Lab
Michael Neumeyer
Head of Online Operations DACH
Large retailer improves customer service experience
Large Global Retailer
Major telco provider disrupts organized fraud with Nuance
Large Telecommunications Service Provider
Leading population health management company boosts enrollment
Leading Population Health Management Company
Retail card servicer uses digital channels to "collect smarter"
Leading Provider of Loyalty and Marketing Solutions
Michigan OCS delivers great service to citizens
Michigan Office of Child Support
Erin Frisch
Director
Proactive/reactive chat to better guide MMA customers
MMA
Christophe Houzé
Head of Internet and Mobile
Best practices that lead to better patient engagement
Nationally-recognized healthcare provider
RBS Group fights fraud and protects customers with Nuance voice biometrics
RBS Group
Jason Costain
Head of Fraud Strategy and Relationship Management
No delays in Customer Service for Southwest Airlines
Southwest Airlines
Fred Taylor
Senior Manager, Proactive Customer Communications
Mobile engagement optimization for Total Gym
Total Gym
Virginia Credit Union delights members with secure account access
Virginia Credit Union
Kate Hopson
AVP/Manager, Contact Center
Virginia Credit Union delights members with secure account access
Virginia Credit Union
Kate Hopson
AVP/Manager, Contact Center
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