Case Study: IP Australia achieves 24/7 availability of digital services with Dynatrace

IP Australia achieves 24/7 availability of digital services with Dynatrace

IP Australia, the Australian Government agency that administers intellectual property legislation, moved from a paper-based model to a 99% digital service that handles about 800,000 online transactions a year. Ensuring 24/7 availability for global customers was critical, but the agency’s multicloud environment on AWS and Azure made it difficult to get the observability needed to prevent outages and quickly troubleshoot issues.

By adopting Dynatrace, IP Australia gained automatic discovery and instrumentation, a unified data model for full-stack context, and Smartscape’s visual mapping of interdependencies, plus AI-powered answers for precise troubleshooting. The result was faster time to value, reduced manual configuration, continuous observability across clouds, and greater confidence in maintaining near-constant service availability for customers.

IP Australia

Adrian Jacobs

Senior Director of Business Engagement & Systems