ZOOM International B2B Case Studies & Customer Successes

ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.

Case Studies

Showing 9 ZOOM International Customer Success Stories

CEC Bank, getting big results out of a small contact center with ZOOM!

CEC Bank

Roxana Grumazescu

Telephone Banking Coordinator

15% increase in QM productivity as a result of simplified reporting and centralized collection and storage

Ceska Pojistovna AS

Michal Majer

Senior Internal Trainer

Egyptian Ambulance Organization - Customer Case Study

Egyptian Ambulance Organization

Six hundred and eighty branches recorded in SRST mode!

Finansbank

Bulent Kargin

Consulting Designer

An African power company lights up their QM process with ScoreCARD

Kenya Power and Lighting Company

Sarah Krystyne

Quality Supervisor

Quality management productivity increased by 20% in one year with ZOOM

Rostelecom

Igor Buranov

Head of Distant Services Department

Reducing AHT in an 800 seat call center

Rostelecom

Igor Buranov

Head of Distant Services Department

Improving First Contact Resolution (FCR) in an 800 seat call center

Rostelecom

Igor Buranov

Head of Distant Services Department

Recording 100% of all calls and fully Complying with Strict Internal Security Requirements

Tauron Group

Andrzej Partyła

Tauron Group

No matching case studies

Featured Companies

Reef.ai

1 Case Studies

Custom D

25 Case Studies

EMS Consulting

5 Case Studies