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Visit WebsiteCEC Bank, getting big results out of a small contact center with ZOOM!
CEC Bank
Roxana Grumazescu
Telephone Banking Coordinator
ZOOM International
ZOOM International is a global workforce optimization (WFO) provider serving more than 1,600 customers and 350 partners in over 90 countries around the world. The company records calls and omnichannel communications while helping contact centers improve the customer and agent experience by capturing, analyzing, and improving the quality of all interactions, while addressing back office compliance and risk. ZOOM is the industry leader in customer satisfaction, earning a Net Promoter Score (NPS) of 82 for the past 18 months.
Case Studies
Showing 9 ZOOM International Customer Success Stories
15% increase in QM productivity as a result of simplified reporting and centralized collection and storage
Ceska Pojistovna AS
Michal Majer
Senior Internal Trainer
Egyptian Ambulance Organization - Customer Case Study
Egyptian Ambulance Organization
Six hundred and eighty branches recorded in SRST mode!
Finansbank
Bulent Kargin
Consulting Designer
An African power company lights up their QM process with ScoreCARD
Kenya Power and Lighting Company
Sarah Krystyne
Quality Supervisor
Quality management productivity increased by 20% in one year with ZOOM
Rostelecom
Igor Buranov
Head of Distant Services Department
Reducing AHT in an 800 seat call center
Rostelecom
Igor Buranov
Head of Distant Services Department
Improving First Contact Resolution (FCR) in an 800 seat call center
Rostelecom
Igor Buranov
Head of Distant Services Department
Recording 100% of all calls and fully Complying with Strict Internal Security Requirements
Tauron Group
Andrzej Partyła
Tauron Group
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