Case Study: Česká Pojišťovna achieves 15% higher QM productivity with ZOOM International's CallREC and ScoreCARD

15% increase in QM productivity as a result of simplified reporting and centralized collection and storage

Česká Pojišťovna a.s. needed a more user-friendly way to manage quality monitoring, report clearly, and randomly select calls based on defined parameters. Their existing process relied on Excel and manually compiled reports across multiple locations, which slowed quality management and made it difficult to maintain consistent standards.

ZOOM International implemented a centralized processing system using CallREC and ScoreCARD in a cluster configuration across both sites. This simplified reporting, centralized data storage, and improved efficiency, helping team leaders evaluate 15% more calls per hour and lowering quality monitoring costs while unifying quality standards.

Ceska Pojistovna AS

Michal Majer

Senior Internal Trainer