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Visit WebsiteAnna Money automates the scheduling of over 20 tasks using Surfboard
ANNA Money
Jamie Wynn
Product Designer for the CX Development Team
Surfboard
Surfboard is on a mission to make work more human. They help customer service leaders achieve happier customers and happier teams by providing a simple, smart, and fair way to schedule support teams. World-class growth companies who care deeply about employee well-being and customer care adopt Surfboard to save hours on shift planning, increase team productivity and improve customer satisfaction.
Case Studies
Showing 19 Surfboard Customer Success Stories
Global scheduling tool saves Beauty Pie 41 days per year in management time
Beauty Pie
Charlotte
Member Happiness Operations Manager
Bloom & Wild improve forecasting accuracy by 33% with Surfboard to reduce BPO costs
Bloom & Wild
Caitlin Macrae
Customer Delight Manage
Butternut Box save 5+ hours a week over previous WFM with Surfboard
Butternut Box
Liam Nooney
Customer Love Team Lead
Cuckoo grows 20x with Surfboard
Cuckoo
Alex Fitzgerald
Chief Executive Officer
Freshly Cosmetics plan for peaks with Surfboard
Freshly Cosmetics
Marina Romero
Customer Love Manager
Grow Therapy improve adherence by 19% with Surfboard
Grow Therapy
Tyler Wilkes
Senior Strategy and Operations Lead
Hometree automates 24/7 support team scheduling with Surfboard
Hometree
Pranjal Arya
Chief Commercial Officer
Hypervolt reduce missed calls by 10% with Surfboard
Hypervolt
George New
Head of Customer Experience
Katkin expand their support team with Surfboard
Katkin
Luke Bishop
Head of CX
Lick reduces planning time by 75% with Surfboard
Lick
Rose Goodbody
Decorator Success Manager
Lingoda clear email backlog through forecast-driven scheduling with Surfboard
Lingoda
Alexandre Moreira
Workforce Manager
Mercuryo attains a 90%+ service level with Surfboard
Mercuryo
Phil Andrews
Head of Customer Service
Ophelos save time scheduling with Surfboard
Ophelos
Shannon
Customer Operations Team Lead
Ostrom - Customer Case Study
Ostrom
Rahel Kunkel
Operations Lead
Paymentology improve utilisation by +17% with Surfboard
Paymentology
Jacqueline du Plooy
Regional Customer Support Manager
BPO The Consumer Helpline guarantees customer SLAs with Surfboard WFM
TCH Group
Scott Williams
Workforce Manager
Virtuo plan for multiple languages long-term with Surfboard
Virtuo
Thibault de Roulhac
Director of Customer Experience
Wolf & Badger automate scheduling with Surfboard
Wolf & Badger
Maja Basinska
Scheduling Executive
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