Surfboard B2B Case Studies & Customer Successes

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Surfboard is on a mission to make work more human. They help customer service leaders achieve happier customers and happier teams by providing a simple, smart, and fair way to schedule support teams. World-class growth companies who care deeply about employee well-being and customer care adopt Surfboard to save hours on shift planning, increase team productivity and improve customer satisfaction.

Case Studies

Showing 19 Surfboard Customer Success Stories

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ANNA Money automates scheduling of 20+ tasks with Dialpad WFM

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Global scheduling tool saves Beauty Pie 41 days per year in management time

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Bloom & Wild improves forecasting accuracy by 33% with Dialpad WFM

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Butternut Box saves 5+ hours a week with Dialpad WFM

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Cuckoo grows 20x with Surfboard

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Freshly Cosmetics improves peak-season scheduling and forecasting with Dialpad WFM

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Grow Therapy improves adherence by 19% with Dialpad WFM

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Hometree streamlines 24/7 support scheduling with Dialpad WFM

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Hypervolt reduces missed calls by 10% with Surfboard WFM

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KatKin scales support and improves forecasting with Surfboard WFM

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Lick reduces planning time by 75% with Surfboard

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Lingoda clears email backlog with Dialpad WFM

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Mercuryo achieves 90%+ service levels with Dialpad WFM

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Ophelos saves time scheduling with Dialpad WFM

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Ostrom achieves a 4.8-star Trustpilot score with Dialpad WFM from Surfboard

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Paymentology achieves 17.4% higher utilization with Dialpad WFM

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BPO The Consumer Helpline guarantees customer SLAs with Surfboard WFM

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Virtuo improves multilingual 24/7 support forecasting with Dialpad WFM

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Wolf & Badger achieves automated scheduling and shift rotations with Surfboard

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