Case Study: Grow Therapy improves adherence by 19% with Dialpad WFM

Grow Therapy improve adherence by 19% with Surfboard

Grow Therapy, an online mental health care platform, faced significant operational challenges as it scaled. Managing complex scheduling for a rapidly growing team of 120 agents across seven teams became overwhelming using manual spreadsheets, which were error-prone and prevented managers from seeing coverage gaps. After raising $88 million in funding, they needed a smarter solution to improve efficiency and avoid over-hiring.

The company implemented Dialpad WFM to centralize and streamline its scheduling. The solution provided advanced capacity planning and integrative capabilities with their existing systems. As a result, Dialpad helped Grow Therapy boost schedule adherence by an average of 19%, significantly reduce the time managers spent on scheduling, and confidently scale their team size to meet demand.

Grow Therapy

Tyler Wilkes

Senior Strategy and Operations Lead