Case Study: Wolf & Badger achieves automated scheduling and shift rotations with Surfboard

Wolf & Badger automate scheduling with Surfboard

Wolf & Badger, a global ethical retailer, faced significant challenges in scheduling its international customer support team across multiple time zones as the company expanded. Their previous system using spreadsheets was inadequate, leading to inefficiencies and a need for a more streamlined approach to manage their growing operational demands. This prompted them to seek a new solution, which they found with the vendor Surfboard and its Dialpad WFM product.

Surfboard's Dialpad WFM provided an automated scheduling solution that implemented rotating shifts across the UK, US, and New Zealand to ensure 24/7 customer coverage. The platform unified shift schedules, increased team transparency, and allowed for planning eight weeks in advance. This revolutionised their operations, leading to a more efficient, collaborative, and smoother workflow for their team of over 30 agents.

Wolf & Badger

Maja Basinska

Scheduling Executive