Case Study: Butternut Box saves 5+ hours a week with Dialpad WFM

Butternut Box save 5+ hours a week over previous WFM with Surfboard

Butternut Box, a premium pet food subscription service, needed a more efficient workforce management solution. Their previous system, which included spreadsheets and another WFM tool, failed to provide meaningful time savings or a unified view of their operations across forecasting, shift planning, and time off requests for their customer service team.

By implementing Dialpad's workforce management (WFM) product, Butternut Box integrated their scheduling with existing tools like Dixa and CharlieHR. The solution automated round robins and intraday scheduling, saving the team over five hours per week on administrative tasks. This translated to an annual cost reduction of £4,165 and was described as having a transformative impact on their service operations.

Butternut Box

Liam Nooney

Customer Love Team Lead