Case Study: Hypervolt reduces missed calls by 10% with Surfboard WFM

Hypervolt reduce missed calls by 10% with Surfboard

Hypervolt, a designer and manufacturer of electric vehicle charging infrastructure, faced challenges in reducing its percentage of missed customer calls and ensuring optimal staffing accuracy for its support team. As a Dialpad WFM user, the company initially struggled with scheduling that was independent of forecasting.

By implementing Dialpad WFM, Hypervolt gained access to granular intraday scheduling and automated schedule generation. This solution provided the team with clear insights into their availability and allowed for customized, balanced schedules. As a result, Dialpad helped Hypervolt achieve a 10% reduction in missed calls and significantly improved staffing accuracy.

Hypervolt

George New

Head of Customer Experience