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Visit Website311 Center Leverages ProcedureFlow to Reduce Training Time and Improve Quality
311 Center
ProcedureFlow
ProcedureFlow is a cloud-based knowledge management product that helps your employees become experts faster. Unlike static documents and knowledge base articles, ProcedureFlow is a visual map that easily guides employees through your most complex information.
Case Studies
Showing 26 ProcedureFlow Customer Success Stories
How Allergan Aesthetics reduced callbacks by 91%
Allergan Aesthetics
Lisa Fleming
Learning and Development Project Manager
Simplifying procedures reduces onboarding time by 25%
Assumption Life
Improving employee performance, quality and overall productivity
Assurant
Amanda Menard
Director of Operations Administration
How Brooks Running accelerates onboarding by centralizing processes
Brooks
Ashley Salter
Training and Development Program Manager
Bulletproof Uses ProcedureFlow to Increase Efficiencies in Compliance Audits
Bulletproof
Andrew Jefferies
Founder & Vice President Managed Services
Meeting customer needs in a fast-changing world
Collabria
Alex Loveridge
Senior Business Analyst for Customer
Enbridge Gas New Brunswick Leveraging ProcedureFlow for Continuous Improvement
Enbridge Gas New Brunswick
Jon Wilson
Manager, Information Technology
How Flexiti decreases AHT by optimizing standard operating procedures
Flexiti
Ryan Janicki
VP of Operations
Gardiner Pole Systems Using ProcedureFlow to Grow and Protect Their Family Business
Gardiner Pole Systems
Alex Gardiner
Director
Improving the agent experience by aligning processes
Heartland Dental
Meghan Wahl
Training and Development Manager
Innovatia Recognizes ProcedureFlow as Key Contributor to their Performance Excellence and Continuous Improvement Programs
Innovatia
Rob Keefe
Director of Technical Support
JM Bullion Inc. Choses ProcedureFlow to Improve Critical Operating Processes
JM Bullion
Thomas Fougerousse
VP of Operations
Improving internal processes to better support students
Keyano College
Candice Crossley
Assistant Registrar
Hospitality conglomerate reduces crosstraining time by 90% using ProcedureFlow
Leading Hospitality Service Provider
ProcedureFlow Decreases Average Handle Time by 12% for Tenured Employees
Leading Telecommunications Company
The first step to continuous improvement
Liberty Utilities
Jon Wilson
Manager, Information Technology
Medavie Blue Cross Leverages ProcedureFlow to Decrease Escalations to Tier Two by 50%
Medavie Blue Cross
Rachel Mills
Director of Project Sponsor
Taking live calls from customers 8 days sooner
NB Power
Jeff Wilhelm
Internal Energy Manager
How Nymbus improves CSAT by streamlining processes across teams
Nymbus
Meredythe Miles
Senior Vice President, Digital Experience Center
Trauma Healing Centers Leveraged ProcedureFlow to Improve Speed, Accuracy and Patient Care
Trauma Healing Centers
How TruMark Financial reduced compliance audit time by 80%
TruMark Financial Credit Union
Christine Bollendorf
Assistant Vice-President, Member Services Operations
Legal firms can increase efficiency and decrease training time with ProcedureFlow
UK-Based Law Firm
Ensuring employees can access procedural knowledge
Whirlpool
Reducing cross-training time by over 90%
Wyndham Hotels & Resorts
YMCA Leverages ProcedureFlow spending less time ‘looking’ and more time ‘doing’
YMCA Newcomer Connections
Angelique Simpson
VP of Newcomers and Community Connections
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