Case Study: Wyndham Hotels & Resorts achieves 90% faster cross-training with ProcedureFlow

Reducing cross-training time by over 90%

Wyndham Hotels & Resorts needed a better way to train employees for complex RFP work that required navigating large legacy systems and detailed procedures. Before using ProcedureFlow, cross-training for the RFP skill took five days and relied heavily on classroom instruction and seasoned mentors.

ProcedureFlow helped Wyndham Hotels & Resorts map procedures in a visual, easy-to-follow format with flowcharts, screenshots, and short instructions. As a result, training was cut from five days to a few hours of orientation, with live work starting before lunch, delivering more than 90% savings in training and ramp time.

Wyndham Hotels & Resorts