Case Study: Assumption Life reduces onboarding time by 25% with ProcedureFlow

Simplifying procedures reduces onboarding time by 25%

Assumption Life, a life insurance company focused on customer service, was struggling with outdated, hard-to-use tools and a lack of clearly mapped procedures that made training new employees difficult. This led to a lengthy onboarding process and added pressure on staff handling customer calls. Assumption Life turned to ProcedureFlow and its visual knowledge management software to simplify day-to-day work and make procedures easier to access.

ProcedureFlow helped Assumption Life map procedures quickly and roll out the new system with immediate employee adoption. As a result, onboarding time dropped from 6–8 weeks to 4–6 weeks, a 25% improvement, helping new hires take live calls sooner with less supervision. ProcedureFlow’s impact also extended beyond training, giving all employees easier access to standardized procedures and improving service across the organization.

Assumption Life