Case Study: Enbridge Gas New Brunswick achieves continuous improvement with ProcedureFlow

Enbridge Gas New Brunswick Leveraging ProcedureFlow for Continuous Improvement

Enbridge Gas New Brunswick (EGNB), a natural gas distributor, sought to improve its operational processes, enhance training, and position itself for future success in a highly competitive marketplace. To address these challenges, the company implemented the ProcedureFlow software to document and manage its business procedures.

By leveraging ProcedureFlow, EGNB was able to rapidly map its existing processes and create a centralized, accessible library for all documentation. The solution from ProcedureFlow enabled process documentation to be created 40% faster than with traditional tools, significantly accelerated employee training, and allowed the business to respond more quickly to market changes. This provided employees with a single source of truth and laid a strong foundation for the company's continuous improvement initiatives.

Enbridge Gas New Brunswick

Jon Wilson

Manager, Information Technology