Case Study: Keyano College reduces training time and preserves process knowledge with ProcedureFlow

Improving internal processes to better support students

Keyano College, which offers programs for thousands of students and corporate training across many departments, was struggling with high employee turnover and scattered, undocumented processes. Knowledge was being lost whenever experienced staff left, and new employees had to navigate inconsistent information stored in shared drives, documents, and even sticky notes. Keyano needed a standardized way to capture and access complex processes, and turned to ProcedureFlow.

ProcedureFlow helped Keyano map and simplify its most important processes in one easy-to-use platform, starting with the Office of the Registrar and later expanding to admissions, registration, HR, Finance, and IT. The result was faster onboarding, greater consistency, fewer errors, and stronger employee confidence. Most notably, ProcedureFlow helped Keyano cut training time from several months to just a few weeks while preserving process knowledge and improving support for students.

Keyano College

Candice Crossley

Assistant Registrar