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Visit WebsiteAIG deploys KMS Lighthouse and improves first call resolutions and overall customer satisfaction
American International Group (AIG)
Shir Danenberg
Project Manager
KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. They use advanced technologies and take an innovative approach to build knowledge management solutions. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, they have built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
Case Studies
Showing 18 KMS Lighthouse Customer Success Stories
KMS Lighthouse streamlines Ayalon’s insurance and financial services business
Ayalon Insurance
Vered Roth
Hotline Manager
BGL Group deploys KMS Lighthouse and strategically improves customer service and knowledge management
BGL Group
Jo Hilder
Project Manager
Clal Insurance ensures satisfied clients and revolutionizes it knowledge center to deliver consistent and quick answers to customers
CLAL INSURANCE Enterprise Holdings
With KMS Lighthouse Colmobil unifies the customer experience and improves customer support for all products
Colmobil Corporation
Delta Dental Washington deploys KMS Lighthouse and strategically improves customer service and employee experience
Delta Dental of Washington
Stacy Maplesden
Automation Solutions Manager
DHL deploys KMS Lighthouse and strategically improves customer service and knowledge management
DHL
Balachander Swaminathan
Program Manager
The most advanced Healthcare Knowledge Management System of its kind is introduced in Israel’s mental healthcare field
Enosh
Hila Hadas
Chief Executive Officer
Fattal International Hotels and Resorts streamlines data management and retrieval while providing top quality, personalized and hospitable service with Lighthouse implementation
Fattal
Hadar Fichman
Director of Direct Sales Channel
KMS cuts error rates for GE Healthcare's life saving machinery and shortens training times with work guides in 3 clicks or less
GE Healthcare
Burgh Hughes
Senior Manager, Call Center Operations
Globe Telecom deploys Lighthouse and significantly reduces contact center costs and increase CSAT scores
Globe Telecom
Michael De La Cruz
Head of Customer Communication
Israel Government Office (“IGO”) deploys Lighthouse to provide easy and quick access to its public services
Israel Government Office
Leumi Card's customer centric approach grows stronger with Lighthouse implementation
MAX by Leumi Card
Orange deploys Lighthouse with existing CRM and empowers agents to reduce hold times and first call resolution for millions of customers
Orange
Voicu Zavadschi
Mass Market Customer Care Project Manager
TechStyle employees trained in one day and able to immediately improve customer experience with easy access to knowledge articles
TechStyle Fashion Group
Chase Labrador
Senior Manager of Communications
Sourasky Medical Center implements KMS Lighthouse to provide patients with accurate information and an improved patient experience
Tel Aviv Sourasky Medical Center
Ami Eini
Project Manager
KMS enables Mizrahi Tefahot Bank frontline agents to provide efficient and accurate customer service in real time thereby driving sales opportunities
United Mizrahi Tefahot Bank
Zim chose KMS Lighthouse to enable their global employees to retrieve information intuitively, quickly and accurately
Zim Integrated Shipping Services Ltd
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