KMS Lighthouse B2B Case Studies & Customer Successes

KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. They use advanced technologies and take an innovative approach to build knowledge management solutions. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, they have built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.

Featured Companies

KMS Lighthouse B2B Case Studies & Customer Successes

Case Studies

AIG deploys KMS Lighthouse and improves first call resolutions and overall customer satisfaction

Ayalon Insurance achieves faster call handling and shorter training times with KMS Lighthouse

BGL Group achieves improved customer service and knowledge management with KMS Lighthouse

Clal Insurance ensures satisfied clients and revolutionizes it knowledge center to deliver consistent and quick answers to customers

With KMS Lighthouse Colmobil unifies the customer experience and improves customer support for all products

Delta Dental of Washington improves customer service and employee experience with KMS Lighthouse

DHL improves customer service and knowledge management with KMS Lighthouse

Enosh improves knowledge access and speeds up service delivery with KMS Lighthouse

Fattal achieves faster, more personalized customer service with KMS Lighthouse

GE Healthcare cuts error rates and shortens training time with KMS Lighthouse

Globe Telecom achieves higher CSAT and lower contact center costs with KMS Lighthouse

Israel Government Office improves citizen satisfaction with KMS Lighthouse

MAX by Leumi Card improves customer service with KMS Lighthouse

Orange reduces hold times and boosts first call resolution with KMS Lighthouse

TechStyle Fashion Group improves customer experience with KMS Lighthouse

Tel Aviv Sourasky Medical Center improves patient satisfaction with KMS Lighthouse

KMS enables Mizrahi Tefahot Bank frontline agents to provide efficient and accurate customer service in real time thereby driving sales opportunities

Zim chose KMS Lighthouse to enable their global employees to retrieve information intuitively, quickly and accurately

Featured Companies

Tixr

Lyra Health

eRelevance