Case Study: MAX by Leumi Card improves customer service with KMS Lighthouse

Leumi Card's customer centric approach grows stronger with Lighthouse implementation

MAX by Leumi Card, Israel's second-largest credit card company, faced challenges in its call center due to multiple disparate systems. Their customer service representatives struggled with slow searches for information and complex update processes, which hindered swift and accurate customer service. They needed a knowledge management solution that could integrate with their existing infrastructure, so they partnered with vendor KMS Lighthouse.

The solution was the implementation of the KMS Lighthouse platform, which integrated with the company's systems to streamline data management and retrieval. This resulted in faster information access, improved first call resolution rates, and a rise in customer satisfaction. KMS Lighthouse also provided superior supervisor controls and reduced the resources needed for training, leading to a projected return on investment within 14 months.

MAX by Leumi Card