Case Study: Ayalon Insurance achieves faster call handling and shorter training times with KMS Lighthouse

KMS Lighthouse streamlines Ayalon’s insurance and financial services business

Ayalon Insurance, one of Israel’s six largest insurance and finance groups, needed a better way to support its agents as customer demand grew. The company’s service center was dealing with long call times and frequent interruptions as agents paused to consult the GPO or ask colleagues for answers, and it turned to KMS Lighthouse for a knowledge solution.

KMS Lighthouse streamlined Ayalon’s handling of inquiries by making information easy to find during calls, reducing interruptions and significantly cutting call times. The system also shortened new-hire training, reduced the need for oral procedures, and improved agents’ confidence in giving accurate, professional answers, leading Ayalon to expand its use across more parts of the business.

Ayalon Insurance

Vered Roth

Hotline Manager