Case Study: Israel Government Office improves citizen satisfaction with KMS Lighthouse

Israel Government Office (“IGO”) deploys Lighthouse to provide easy and quick access to its public services

Israel Government Office (IGO) needed a better way to manage and share knowledge across government services. Its website and call center handled a wide range of citizen queries, but the office lacked an organized knowledge management system and a consistent method for supporting multi-service requests. To address this, IGO worked with KMS Lighthouse.

KMS Lighthouse was implemented within IGO’s systems, in partnership with Deloitte KM, to centralize information and make public services easier to access. The solution improved service professionalism, increased citizen satisfaction by 20%, and enabled 300 new service offerings through Lighthouse capabilities, while also reducing waiting times and ensuring more accurate and consistent information across channels.

Israel Government Office