Kipsu B2B Case Studies & Customer Successes

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Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers. Using real-time digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.

Case Studies

Showing 30 Kipsu Customer Success Stories

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Baymont by Wyndham Mt. Pleasant achieves higher guest engagement and satisfaction with Kipsu

Baymont by Wyndham Mt. Pleasant logo

Cambria Hotel & Suites Rapid City achieves faster, personalized guest service and reduced front‑desk lines with Kipsu

Cambria Hotel & Suites Rapid City logo

Comfort Inn & Suites (Mount Pleasant) achieves top 5% Comfort Inn ranking through proactive guest messaging with Kipsu

Comfort Inn & Suites logo

Courtyard by Marriott San Diego Gaslamp achieves personalized guest engagement and a boost in TripAdvisor scores with Kipsu

Courtyard by Marriott logo

Courtyard by Marriott High Point boosts guest satisfaction and real-time issue resolution with Kipsu

Courtyard by Marriott logo

Crystal Cove Beach Resort achieves higher guest satisfaction and real-time guest communication with Kipsu

Crystal Cove Beach Resort logo

DoubleTree Suites by Hilton achieves higher guest satisfaction and SALT scores with Kipsu

DoubleTree Suites by Hilton logo

Driftwood Hospitality Management achieves higher TripAdvisor scores and increased 5-star reviews with Kipsu

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Edinburgh Grosvenor achieves increased guest engagement and improved TripAdvisor ratings with Kipsu

Edinburgh Grosvenor logo

Extended‑Stay property Hampton Inn & Suites Manteca boosts TripAdvisor scores and streamlines guest communication with Kipsu

Extended Stay Hotels logo

Grand Geneva Resort & Spa achieves elevated guest experience and streamlined operations with Kipsu

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Hampton Inn and Suites achieves real-time guest feedback capture and higher TripAdvisor scores with Kipsu

Hampton Inn and Suites logo

Hilton Houston Southwest achieves higher guest satisfaction and faster issue resolution with Kipsu

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Hilton Sydney achieves stronger guest relationships and improved satisfaction with Kipsu

Hilton Sydney logo

Holiday Inn Sacramento Downtown achieves seamless guest communication and reduced housekeeping workload with Kipsu

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Hotel Grinnell boosts guest engagement and community outreach with Kipsu text messaging

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Kellogg Hotel & Conference Center achieves increased guest engagement and accessible, personalized service with Kipsu

Kellogg Hotel & Conference Center logo

Mall of America achieves exceptional guest engagement and elevated visitor experiences with Kipsu

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Metro Transit achieves improved safety reporting and faster rider communication with Kipsu

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Microtel Inn & Suites Shelbyville boosts guest satisfaction and survey scores with Kipsu

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Raleigh Marriott City Center achieves higher guest satisfaction and streamlined operations with Kipsu

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Sanctuary Camelback Mountain Resort and Spa achieves personalized, effortless guest service with Kipsu

Sanctuary Camelback Mountain Resort and Spa logo

Sofitel London St. James achieves higher guest engagement and personalized service with Kipsu

Sofitel London St. James logo

Southern Oregon University boosts student engagement and real-time communication with Kipsu

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Staybridge Suites Orlando Lake Buena Vista boosts guest satisfaction and service recovery with Kipsu

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Staybridge Suites Atlanta Midtown builds personalized guest relationships and boosts efficiency with Kipsu

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Waldorf Astoria Edinburgh achieves improved TripAdvisor scores and streamlined guest service with Kipsu

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Westfield Galleria at Roseville boosts shopper engagement by 20% with Kipsu's "Ask the Elf" texting campaign

Westfield Galleria at Roseville logo

Westfield Topanga & The Village achieves higher guest satisfaction and real-time engagement with Kipsu

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Wingate Niagara Falls achieves elevated guest service and seamless guest communication with Kipsu

Wingate Niagara Falls logo

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