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Visit WebsiteHow this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction
Baymont by Wyndham Mt. Pleasant
Tara Leonard
General Manager
Kipsu
Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers. Using real-time digital communication channels such as texting, internet chat and social messaging, customer-focused companies leverage Kipsu to connect in-the-moment with anyone passing through their door, gaining insight, responding to questions, and addressing concerns in a familiar and frictionless way.
Case Studies
Showing 30 Kipsu Customer Success Stories
Cambria Hotel & Suites Rapid City - Customer Case Study
Cambria Hotel & Suites Rapid City
Aaron Stucker
Assistant General Manager
The Comfort Inn & Suites Hotel and Conference Center Mount Pleasant
Comfort Inn & Suites
Justin Della-Moretta
Front Desk Supervisor
How the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay
Courtyard by Marriott
Juliana Meda
Director of Hotel Operations
How this Courtyard team became some of Kipsu's most active users within their first month
Courtyard by Marriott
Amoy Lindo-Coleman
Guest Services Manager
How Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property
Crystal Cove Beach Resort
JJ Belanger
General Manager
This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests
DoubleTree Suites by Hilton
Andres Goeta
Front Office Manager/Director
How Kipsu partners with portfolios of all sizes to revitalize guest engagement and boost satisfaction scores
Driftwood Hospitality Management
Nora Minichino
Driftwood Hospitality Management
Edinburgh Grosvenor - Customer Case Study
Edinburgh Grosvenor
Jan Coskun
Deputy General Manager
Extended Stay Hotels - Customer Case Study
Extended Stay Hotels
Grand Geneva Resort & Spa - Customer Case Study
Grand Geneva Resort & Spa
Nate Brunkhorst
Front Office Manager
Hampton Inn and Suites - Customer Case Study
Hampton Inn and Suites
Hilton - Customer Case Study
Hilton
Saud Qaisar
Manager
Hilton Sydney Builds Meaningful Relationships with Guests Via Text Messaging
Hilton Sydney
Nick Lambrou
Reservations Manager
Holiday Inn Sacramento Downtown Uses Kipsu to Go Above the Status Quo
Holiday Inn
Mary Gilbert
Front Office Manager
How this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging
Hotel Grinnell
Amelia Nickle
Development Manager
Kellogg Hotel & Conference Center - Customer Case Study
Kellogg Hotel & Conference Center
Bradley Benton
Rooms Division Manager
Mall of America Offering Guests Experiences, Not Just Shopping
Mall of America
Nate Sandell
Senior Manager of Social Media
Metro Transit - Customer Case Study
Metro Transit
Ben Rajkowski
Assistant Manager
The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores
Microtel Inn & Suites
Leeann Leversen
General Manager
Raleigh Marriott City Center - Customer Case Study
Raleigh Marriott City Center
Sean Lilly
Front Office Manager
Sanctuary Camelback Mountain Resort and Spa - Customer Case Study
Sanctuary Camelback Mountain Resort and Spa
Shane Sarlo
Director of Rooms
How Text Messaging Boosts Guest Engagement
Sofitel London St. James
Remy Foucault
Guest Relations Officer
Southern Oregon University - Customer Case Study
Southern Oregon University
Allyson Beck
Assistant Director for Leadership, Retention, and Marketing
How the Staybridge Suites Orlando Lake Buena Vista uses texting to provide quick and effective service recovery
Staybridge Suites
Diana Choy
Operations Manager
Leveraging Text Messages to Build Relationships at the Staybridge Suites Atlanta Midtown
Staybridge Suites
Daniel Balschi
Front Office Supervisor
Waldorf Astoria Edinburgh - Customer Case Study
Waldorf Astoria Edinburgh
How Westfield malls are sprinkling some holiday magic using Kipsu with the “Ask the Elf” initiative
Westfield Galleria at Roseville
Jeff Adams
Vice President of Guest Services
How Westfield Topanga & The Village's Concierge Team uses Kipsu to transform the guest experience and bring top-notch digital service to their shoppers every day
Westfield Topanga & The Village
Nathan Yamamoto
Concierge Manager
Wingate Niagara Falls - Customer Case Study
Wingate Niagara Falls
Nina Brown
Front Desk Manager
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