Case Study: Holiday Inn Sacramento Downtown achieves seamless guest communication and reduced housekeeping workload with Kipsu

Holiday Inn Sacramento Downtown Uses Kipsu to Go Above the Status Quo

Holiday Inn Sacramento Downtown faced the challenge of staying connected with guests who spend their days exploring the city and of reducing operational friction (like housekeeping load and room‑ready wait times) without forcing guests to download another app. To solve this, the property partnered with Kipsu to deploy direct guest messaging via text—an easy, app‑free channel that works like a normal conversation and integrates with their Opera PMS.

Kipsu’s solution enabled two‑way SMS for arrival/room‑ready alerts, luggage handling, and a “Go Green” opt‑in (skip housekeeping for extra IHG Rewards points). The results: 30+ rooms elected the Go Green option, cutting housekeeping workload and resource use, smoothing operations when staff were short, and improving guest satisfaction and staff morale—demonstrating Kipsu’s measurable impact on both service and efficiency.

Holiday Inn

Mary Gilbert

Front Office Manager