Case Study: Staybridge Suites Atlanta Midtown builds personalized guest relationships and boosts efficiency with Kipsu

Leveraging Text Messages to Build Relationships at the Staybridge Suites Atlanta Midtown

Staybridge Suites Atlanta Midtown needed a better way to connect with a diverse mix of long- and short-stay guests while keeping service personal and efficient. The hotel partnered with Kipsu to introduce text messaging as an additional guest communication channel so staff could personalize interactions, encourage team involvement, and reduce reliance on walk-ups and phone calls.

Kipsu’s messaging platform — including personalized templates, pre-departure texts, group messages for extended stays, and a recent PMS integration to auto-populate guest data — streamlined outreach and increased guest feedback. As a result, the Staybridge Suites team handled more issues proactively, saw fewer walk-ups and phone calls, received compliments on survey scores, operated more efficiently on busy days, and strengthened memorable, repeatable guest relationships thanks to Kipsu.

Staybridge Suites

Daniel Balschi

Front Office Supervisor