InvGate B2B Case Studies & Customer Successes

InvGate, IT service management and IT asset management best practice meets customer needs in a practical and affordable way. Through business technology that’s as intuitive, and easy to use, as consumer-world apps and services. Technology that’s driven by customer needs not industry fads. They believe that customer value trumps features and functions. That simplicity is key. And that your time to value, through a speedy and easy implementation, is paramount.

Allshores unifies IT systems and improves self-service with InvGate Service Management

Allshores

Arcos Dorados reduces requests by 20% with InvGate

Arcos Dorados

Arcos Dorados achieves centralized help-desk management and 20% fewer requests with InvGate

Arcos Dorados

Nancy Esersky

Manager of End-User Services

Auto Mercado centralizes retail operations and improves asset visibility with InvGate

Auto Mercado

Auto Mercado achieves centralized service operations and 50+ location support with InvGate Service & Asset Management

Auto Mercado

Froylán Rodríguez Cambronero

Technology Manager

Camuzzi Gas saves over 1,000 hours a year in asset management with InvGate Asset Management

Camuzzi Gas

Camuzzi Gas achieves 1,000+ annual hours saved in asset management with InvGate Asset Management

Camuzzi Gas

Mariano Pereira

IT Services Coordinator

Central Power Purchasing Agency Guarantee Limited achieves unified support and 85% portal adoption with InvGate

Central Power Purchasing Agency Guarantee Limited

Central Power Purchasing Agency Guarantee Limited unifies support operations with InvGate

Central Power Purchasing Agency Guarantee Limited

Arshad Javed Minhas

Chief Information Officer

Chesapeake Bay Academy achieves dramatic customer satisfaction gains and faster incident resolution with InvGate Service Desk

Chesapeake Bay Academy

Christopher Hoth

Information Systems Manager

Chesapeake Bay Academy achieves faster incident resolution and improved end-user satisfaction with InvGate Service Desk

Chesapeake Bay Academy

Christopher Hoth

Information Systems Manager

Chesapeake Bay Academy improves IT support and customer satisfaction with InvGate Service Management

Chesapeake Bay Academy

Coppel Wins Best Service Desk Improvement Project at the 2021 IT Service & Support Awards

Coppel

Core Financial Systems removes manual work and gains traceability with InvGate Service Management

Core Financial Systems

Olga Woods

Support Consultant

Core Financial Systems achieves real-time SLA and KPI visibility with InvGate

Core Financial Systems

Dia Argentina centralizes service management and asset visibility with InvGate

Dia Argentina

Disagro streamlines IT operations and cuts resolution times in half with InvGate

Disagro

Disagro achieves organized IT, improved asset visibility and streamlined support with InvGate

Disagro

Donald Tatún

Corporate Information Systems Manager

EfectivoSí achieves 98% NPS and audit-ready service management with InvGate

EfectivoSí

Eduardo Ocampo

IT Production Manager

EfectivoSí achieves 98% NPS and audit-ready processes with InvGate

EfectivoSí

Element U.S. Space & Defense achieves NIST 800-171 compliance with InvGate

Element U.S. Space & Defense

Element U.S. Space & Defense achieves NIST 800-171 compliance and faster provisioning with InvGate

Element U.S. Space & Defense

Michael McCough

Ops. Applications Product Manager

Farmacity reduces service agents by 30% with InvGate Service Management

Farmacity

Farmacity achieves 30% reduction in support agents with InvGate Service Desk

Farmacity

Marcos Aste

Level One Support Efficiency Leader in the Digital Domain

Farmaplus standardizes internal service management and eliminates informal tickets with InvGate Service Management

Farmaplus

Farmaplus achieves centralized, scalable service management with InvGate Service Management

Farmaplus

Gastón Palmiotti

IT Operations Lead

Frigorífico Modelo achieves 100% asset visibility and cuts manual work time by 50% with InvGate

Frigorífico Modelo

Frigorífico Modelo achieves 100% asset visibility with InvGate

Frigorífico Modelo

José Rodríguez Shaw

Head of Technology

Grupo Cepas achieves rapid user adoption and process automation with InvGate Service Desk

Grupo Cepas

Pablo Godoy

Chief Technology Officer

Grupo Cepas boosts user adoption and automates workflows with InvGate Service Management

Grupo Cepas

Grupo Gigante eliminates IT audit findings and restores support visibility with InvGate

Grupo Gigante

Harmony Public Schools achieves 300% increase in fulfilled service requests and 71.5% faster response times with InvGate Service Desk

Harmony Public Schools

Martin Nuñez

Service Desk Manager

Harmony Public Schools improves service request resolution with InvGate Service Management

Harmony Public Schools

Javer cuts MTTR by 45% with InvGate Service Management

Javer

How Javer Optimized Help Desk Operations And Cut MTTR by 45%

Javer

Héctor Saldaña

Chief Information Officer

JERA Nex bp scales global service management with InvGate Service Management

JERA Nex bp

Robert de Leij

IT Project Manager

Judicial Branch of Arizona in Maricopa County achieves complete asset inventory in 5 days with InvGate Asset Management

Judicial Branch of Arizona in Maricopa County

Marval O’Farrell Mairal expands service management by 200% with InvGate

Marval O’Farrell Mairal

Tomás Pinto

Help Desk Lead

Marval O’Farrell Mairal expands service management by 200% with InvGate Service Management

Marval O’Farrell Mairal

Mastellone saves 500 work hours per year with InvGate

Mastellone

Mastellone Hnos. saves 500+ hours/year and achieves 70% self-service adoption with InvGate

Mastellone

Pablo Pascual

IT Governance Leader

Mirgor saves 2,500 hours in manual work with InvGate Asset Management

Mirgor

Mirgor achieves 2,500 hours saved annually and 35% faster decision-making with InvGate

Mirgor

Ayelen Rodríguez

Head of Support and Microinformatics

Peoples Bank achieves 75% increase in portal reporting and major user satisfaction gains with InvGate Service Desk

Peoples Bank

Megan Engels

IT Service Desk Manager

Peoples Bank unifies 24 departments and boosts portal adoption with InvGate Service Management

Peoples Bank

SEiT achieves improved customer response, SLA compliance and IT asset visibility with InvGate Service Desk & Assets

SEiT

Rolando Ahubert Jalaff

Services Manager

SEiT achieves better SLA compliance and team engagement with InvGate Service Management

SEiT

Smartmatic centralizes IT operations and improves asset management with InvGate

Smartmatic

Smartmatic achieves streamlined operations and centralized asset management with InvGate

Smartmatic

Anngy Dordelly

IT Support Manager

Stoll Keenon Ogden modernizes IT operations with InvGate Service Management

Stoll Keenon Ogden

Tiffany Cary

Help Desk Technician

TroGroup cuts critical incidents backlog by 90% with InvGate Service Management

TroGroup

TroGroup cuts critical incidents backlog by 90% with InvGate

TroGroup

Oliver Haag

Head of IT Infrastructure

Universidad Austral achieves digital transformation and zero email request handling with InvGate Service Desk

Universidad Austral

Leandro Cabrera

Operations and Technology Manager

Universidad Austral achieves digital-first ITSM with InvGate Service Management

Universidad Austral

Universidad Católica Argentina improves first call resolution with InvGate

Universidad Católica Argentina

Universidad Católica Argentina achieves 62% higher first call resolution with InvGate

Universidad Católica Argentina

Leandro Matías Ciccioli

CAU Coordinator

No matching case studies

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