Case Study: Disagro achieves organized IT, improved asset visibility and streamlined support with InvGate

How InvGate empowered Disagro to organize its IT department

Disagro, an agribusiness organization supporting more than 1,500 end users and 25 help desk coordinators, faced low visibility of IT assets, disorganized support processes, and no formal asset management. To organize the IT department and improve Problem and Change Management, Disagro engaged InvGate and deployed InvGate Service Desk together with InvGate Assets.

InvGate implemented the Service Desk and Assets modules with a quick, easy rollout that achieved high agent adoption across the 25-person support team and full coverage of 1,500+ users. As a result, InvGate delivered greater infrastructure visibility, improved user experience, more efficient and integrated IT processes, and better communication between areas of the company.

Disagro

Donald Tatún

Corporate Information Systems Manager