Case Study: Smartmatic achieves streamlined operations and centralized asset management with InvGate

How Smartmatic streamlined its operations with InvGate integrated solution of service desk and asset management

Smartmatic, a world-leading company that manages and modernizes electoral processes (having electronically counted over 6 billion votes in 3,500+ elections), faced fragmented ITSM tools that drove up costs and produced inefficient workflows. Seeking an ITIL-compliant, low-complexity solution with LDAP integration, service request and incident management, SLA controls, and inventory/business rules, Smartmatic selected InvGate’s integrated Service Desk and Insight asset management suite.

InvGate implemented its Service Desk natively integrated with Insight to centralize ITSM and asset data, enabling Smartmatic to deploy 14 CMDB diagrams, build a 200+ article knowledge base, and define impact-and-urgency SLAs and automated assignment routes. The result was a reduced monthly ticket volume, clearer visibility into assets and inventory, and measurable performance indicators for faster responses and resolutions—improving operational efficiency and compliance while earning recognition for InvGate’s usability and implementability.

Smartmatic

Anngy Dordelly

IT Support Manager