Case Study: Mastellone Hnos. saves 500+ hours/year and achieves 70% self-service adoption with InvGate

How Mastellone Improved Its ITSM And Saved 500 Work Hours Per Year With InvGate

Mastellone Hnos., a leading Argentine dairy with over 90 years in the market and a network serving 60,000+ retailers and exports to 42 countries, needed to modernize its IT infrastructure to boost efficiency and visibility across IT operations. To address this, Mastellone selected InvGate’s Service Management tools (implemented in partnership with thinkhub) to overhaul ticketing and process workflows.

InvGate delivered dashboards and reports for real-time metrics, automated processes and workflows, and a self-service portal that now handles about 70% of tickets. With ThinkHub’s implementation support, InvGate’s solution helped Mastellone save over 500 hours a year in service management, greatly improve incident organization and response, and demonstrate measurable IT value through clear KPIs.

Mastellone

Pablo Pascual

IT Governance Leader