Case Study: SEiT achieves improved customer response, SLA compliance and IT asset visibility with InvGate Service Desk & Assets

How SEiT took their ITSM strategy to the next level with InvGate

SEiT, which supports more than 2,000 end users and manages roughly 1,800 requests per month across 30 agents and 250 servers, was limited by a free ITSM tool that constrained team involvement, change management and reporting. To increase team participation, expand ITSM/ITAM capabilities, ensure business continuity and produce custom KPI reports, SEiT selected InvGate and implemented InvGate Service Desk and InvGate Assets.

InvGate delivered cloud-based Service Desk and Assets with an agile implementation, local Chilean support and gamification features that boosted team engagement. As a result, SEiT achieved faster customer responses, measurable SLA compliance and monitoring, and greater visibility into request management and allocation; SEiT also reports improved IT stability and plans to use InvGate to generate custom reports for key client metrics.

SEiT

Rolando Ahubert Jalaff

Services Manager