Inquba B2B Case Studies & Customer Successes

Inquba they only hire the brightest and the best in the industry. All of their staff have University degrees: half have Honours’ degrees, while 30% have Masters degrees. Their company has a deep culture of learning, which means the inQuba team constantly hones its skills and knowledge to make for a dynamic, educational, innovative, fun-filled environment in which to thrive.

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Inquba B2B Case Studies & Customer Successes

Case Studies

African Bank achieves streamlined, automated cross-channel marketing and faster campaign execution with inQuba (IBM Unica)

Beaurepaires achieves a 13-point NPS lift and customer-centric transformation with inQuba

Business 2 Business Telecommunications achieves unified, real-time Customer Experience Management and actionable VoC insights with inQuba

Coronation Fund Managers achieves near‑real‑time customer insight and faster issue resolution with inQuba VoC

Hollard achieves improved customer satisfaction and real-time Voice-of-the-Customer insights with inQuba VoC

kulula achieves personalised, analytics-driven customer experience with inQuba

Leading Multi-airline Operator achieves over 80% customer loyalty and higher satisfaction with inQuba VoC

Liberty achieves multichannel, auditable customer communications with inQuba Engage (inQuba)

Momentum achieves 400% increase in Multiply website registration rate with inQuba (IBM Unica)

NSW HealthShare achieves a 25% increase in customer satisfaction with Inquba

Ster-Kinekor achieves near-real-time customer feedback and improved customer experience with inQuba

Telkom Mobile gains real-time CX insights and faster issue resolution with inQuba CX (inQuba)

TIBCO achieves enhanced customer experience and real-time CX insights with inQuba

Virgin Mobile South Africa achieves 11.2% rise in customer satisfaction and 23.29‑point NPS uplift with inQuba

VitalityLife achieves improved customer retention and real-time CX insights with Inquba

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