Empirix B2B Case Studies & Customer Successes

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Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. Emprix helps service providers, mobile operators, contact centers and businesses master complexities and optimize business processes to reduce operational costs, maximize customer retention and grow top-line revenue. Through testing, monitoring, analytics and intelligence, Empirix helps companies around the world realize the full value of their technology investments. Empirix is creating a comprehensive portfolio of end-to-end network service assurance solutions that will offer customers an integrated performance management solution in an otherwise fragmented market.

Case Studies

Showing 8 Empirix Customer Success Stories

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Amtrak achieves automated IVR monitoring and faster issue resolution with Empirix

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Angel.com achieves trouble-free IVR and improved customer service with Empirix Testing and Monitoring Solutions

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Fortis Bank achieves €313,920 in benefits and ensures call centre reliability with Empirix Hammer On-Call

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Impact Telecom achieves 100% call correlation and faster MTTR with Empirix Service Assurance

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Manx Telecom achieves end-to-end customer experience visibility and faster problem resolution with Empirix E-XMS

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Marks & Spencer Money achieves scalable, high‑volume virtual contact centre launch with Empirix Hammer On‑Call

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Swisscom achieves great customer experience and contact-center reliability with Empirix Testing and Monitoring Solutions

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T-Mobile cuts integration time and costs and ensures voice-service quality with Empirix Hammer Test Solutions

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