Case Study: Manx Telecom achieves end-to-end customer experience visibility and faster problem resolution with Empirix E-XMS

Manx Telecom - Customer Case Study

Manx Telecom, the Isle of Man’s leading telecommunications provider, launched a major Next Generation Network (NGN) program to converge mobile and fixed services and deliver faster 3G/4G and broadband to customers. During the migration it found its fragmented, siloed monitoring tools couldn’t provide the end-to-end visibility needed to ensure consistent customer experience and rapid root‑cause diagnosis.

Manx Telecom implemented Empirix E‑XMS as a unified service assurance platform to monitor voice, video, data and application performance across its IP‑based network. By correlating key data points and providing true end‑to‑end visibility, Empirix helped the operator isolate issues faster, reduce time and cost per problem, and proactively manage customer experience as the NGN rollout continued.

Manx Telecom

Mike Loundes

Technology and Customer Services, Director