Empirix
8 Case Studies
Case Study: Impact Telecom achieves 100% call correlation and faster MTTR with Empirix Service Assurance
A Empirix Case Study
Impact Telecom - Customer Case Study
Impact Telecom is a full‑service telecommunications provider operating a complex, nationwide TDM and VoIP network—carrying billions of minutes and interconnecting with over 300 carriers. After acquiring Matrix Telecom, Impact faced a fragmented monitoring landscape: legacy equipment migrations, limited call-record retention, no unified SS7/SIP visibility, manual trace work, and rising per‑session monitoring costs that made it hard to correlate end‑to‑end call flows and proactively detect issues.
Impact Telecom deployed Empirix Service Assurance as a single, scalable monitoring platform covering SIP, SS7 (M3UA) and RTP, centralizing call records and providing long‑term storage and ladder‑diagram diagnostics. The result: 100% call correlation, faster MTTR, fewer escalations to tiers 2/3, increased operational capacity, proactive detection and resolution of “ticking time bombs” (avoiding SLA breaches), and predictable, OPEX‑friendly monitoring costs.
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Impact Telecom
Bob Beaty
President and CEO