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Visit WebsiteAylesbury Vale Reduces Costs and Drops Response Times by 50% with DigitalGenius
Aylesbury Vale District Council
Maryvonne Hassall
Digital Strategy Manager
DigitalGenius
DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.
Case Studies
Showing 22 DigitalGenius Customer Success Stories
Brooks Brothers® Resolves 20% of their tickets within 3 months of launching with DigitalGenius
Brooks Brothers
Jay Breuer
Director Customer Experience
Coursehero resolves 20% of support tickets with DigitalGenius AI
Coursehero
Maria Muniz
Head of Customer Support
There has been a 50% decrease in average handle time at Freelatics
Freeletics
G-Star Resolves 40% of their total volume with DigitalGenius Automation
G-StarRaw
Imagine Learning Reduces Customer Service Handling Time By 70% With DigitalGenius
Imagine Learning
Joel Beach
Director of Customer Care
KLM Transforms Social Customer Service with DigitalGenius AI
KLM
Pieter Groeneveld
Senior Vice President
Magoosh Uses Digitalgenius to Reduce Customer Support Queue by 50%
Magoosh
Briana Cahn
Student Help Manager
musicMagpie Works With Route 101 To Implement Digitalgenius Ai-Powered Automation - Freeing Up Advisors For Complex Interactions And Halving Resolution Times
musicMagpie
Jonathan Beirne
Group Head of Customer
DigitalGenius helped Odlo automate over 35% of chats in just one month
Odlo
Anne-Catherine Grunholzer
Head of Customer Service
On Running Outpaces Competition with 60% Of All Queries Resolved by DigitalGenius
On Running
On Running Outpaces Competition with 60% of All Queries Resolved by DigitalGenius
On Running
Verena
Head of Customer Experience
Packlink - Customer Case Study
Packlink
Antonio Naddeo
Director Customer Support
Quiksilver resolves 65% of all tickets within two weeks of launching DigitalGenius
Quiksilver
Eleanor Galtié
Head of Customer Service
80% of Cancellations and Refunds Fully Resolved
Runtastic
Philipp Hörtenhuber
Head of Customer Happiness
Our Platform Fully Resolves 15% of Seratos Support Tickets
Serato
Luke Bradshaw
Support Operations Manager
Skullcandy Resolves ~60% of Tickets fully resolved by DigitalGenius
Skullcandy
Automates over ⅓ of German enquiries with 99% Accuracy in 6 weeks
Snipes
Felix Evertz
Retail Operations & Customer Service
StarOfService Saw a 46% Reduction in Average Handling Time (AHT) After Implementing DigitalGenius.
StarOfService
Fabienne Fortunio
Customer Service Agent
Digitalgenius Powers 40% of the Perfume Shop Tickets, Boosting CSAT, AHT and FCR
The Perfume Shop
Emily Mitchell
Customer Experience Manager
Volcom resolves 27% of their ticket volume with DigitalGenius Automation within 4 weeks.
Volcom
Derek Boede
Head of Customer Service
Zip is saving the equivalent of 1.5 Full Time Agents with Autopilot
Zip
Nathan Storey
Partner Support - Team Leader
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