DigitalGenius B2B Case Studies & Customer Successes

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.

Featured Companies

DigitalGenius B2B Case Studies & Customer Successes

Case Studies

Aylesbury Vale District Council achieves 50% faster response times and lower costs with DigitalGenius

Course Hero achieves 20% end-to-end support ticket resolution with DigitalGenius

Freeletics achieves 90% CSAT and 50% reduction in average handling time with DigitalGenius

Imagine Learning achieves 70% reduction in customer service handling time with DigitalGenius

KLM automates over 50% of customer inquiries with DigitalGenius AI

Magoosh Uses Digitalgenius to Reduce Customer Support Queue by 50%

musicMagpie achieves halved resolution times and automates 20% of contact volume with DigitalGenius

Odlo achieves 35%+ chat automation in one month with DigitalGenius

On Running achieves 60% automated query resolution and 93% faster replies with DigitalGenius

On Running achieves 30% of queries resolved and 93% reduction in customer wait time with DigitalGenius

Packlink achieves 30% automated resolution and 50% faster response times with DigitalGenius

Quiksilver achieves 65%+ ticket automation in two weeks with DigitalGenius

Runtastic achieves 40% reduction in average handling time and automates 80% of cancellations & refunds with DigitalGenius

Serato achieves 15% of support tickets fully resolved and 70% faster resolution times with DigitalGenius

Skullcandy achieves ~60% ticket resolution and minutes-fast WISMO/troubleshooting responses with DigitalGenius

SNIPES achieves 36% automation of German enquiries at 99% accuracy with DigitalGenius

StarOfService achieves 46% reduction in Average Handling Time (AHT) with DigitalGenius

The Perfume Shop achieves 40% AI-powered contact responses, 77% faster first-response time and higher CSAT with DigitalGenius

Volcom achieves 27% automated ticket resolution and 60% faster reply times with DigitalGenius

Zip achieves 93.6% full-resolution rate and saves the equivalent of 1.5 FTE with DigitalGenius Autopilot

Featured Companies

Integrate.io

Carahsoft

HealthStream