DigitalGenius B2B Case Studies & Customer Successes

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software.

Featured Companies

DigitalGenius B2B Case Studies & Customer Successes

Case Studies

Aylesbury Vale Reduces Costs and Drops Response Times by 50% with DigitalGenius

Coursehero resolves 20% of support tickets with DigitalGenius AI

There has been a 50% decrease in average handle time at Freelatics

Imagine Learning Reduces Customer Service Handling Time By 70% With DigitalGenius

KLM Transforms Social Customer Service with DigitalGenius AI

Magoosh Uses Digitalgenius to Reduce Customer Support Queue by 50%

musicMagpie Works With Route 101 To Implement Digitalgenius Ai-Powered Automation - Freeing Up Advisors For Complex Interactions And Halving Resolution Times

DigitalGenius helped Odlo automate over 35% of chats in just one month

On Running Outpaces Competition with 60% Of All Queries Resolved by DigitalGenius

On Running Outpaces Competition with 60% of All Queries Resolved by DigitalGenius

Packlink - Customer Case Study

Quiksilver resolves 65% of all tickets within two weeks of launching DigitalGenius

80% of Cancellations and Refunds Fully Resolved

Our Platform Fully Resolves 15% of Seratos Support Tickets

Skullcandy Resolves ~60% of Tickets fully resolved by DigitalGenius

Automates over ⅓ of German enquiries with 99% Accuracy in 6 weeks

StarOfService Saw a 46% Reduction in Average Handling Time (AHT) After Implementing DigitalGenius.

Digitalgenius Powers 40% of the Perfume Shop Tickets, Boosting CSAT, AHT and FCR

Volcom resolves 27% of their ticket volume with DigitalGenius Automation within 4 weeks.

Zip is saving the equivalent of 1.5 Full Time Agents with Autopilot

Featured Companies

Tivix

OAK Digital

SyncShow