Case Study: Honeylove achieves 90% chat automation with DigitalGenius

Honeylove uses deep integrations to achieve a 90% automation rate on chat conversations.

Honeylove, a growing ecommerce brand, needed a way to scale customer service without increasing agents and QA staff at the same pace. Its existing automation lacked the deep integrations required to resolve enough tickets, so Honeylove turned to DigitalGenius and its AI Agent for ecommerce to improve chat support and handle more customer queries automatically.

DigitalGenius implemented workflows integrated with Shopify, Zendesk, Loop, Whiplash, and Inveterate, enabling Honeylove to automate over 90% of chat conversations and resolve 76% of them. The solution also kept CSAT above 90%, reduced the need for additional agents by 42%, and helped drive more product recommendations and a measurable increase in items per purchase.

Honeylove